What are the responsibilities and job description for the Technical Account Manager position at Aqua Security?
Description
Aqua Security is looking to hire a Technical Account Manager to support Aqua's most technically complex, strategic customers. You will be the trusted advisor and primary technical contact, ensuring successful product adoption, driving value realization, and fostering customer loyalty.
A confident "customer first" attitude is required to work through challenges, support technical complexities, and influence stakeholders. You will be asked to develop and execute strategic account plans, joint success plans, QBRs, and be the advocate for the customer internally while focusing on a positive customer experience.
The person is required to live in western or central US, supporting a local customer base.
This person will become a subject matter expert and do the following :
- Accelerate customers to full adoption by continuously improving their experience through proactive engagements.
- Act as a technical project manager, ensuring customers meet their desired outcomes and escalating issues when necessary.
- Develop and execute Joint Success Plans (JSPs) and Quarterly Business Reviews (QBRs) aligned with customer goals.
- Deliver enablement sessions, including onboarding, demos of new features, and best practices.
- Identify and collaborate on upsell and expansion opportunities.
- Assist with technical escalations and mitigate account risks.
- Mentor internal teams by sharing technical expertise.
- Partner cross-functionally with Sales, Product, and Engineering teams to influence product improvements.
About the Team
Aqua's Success team solves real-world security challenges for our customers. We are the only cloud-native security provider securing the build, infrastructure, and running workloads of container applications. Fearlessly going toe-to-toe with any competition, we highly value our dedicated Technical Account Manager experts for the job they do. Whether you are looking to learn from the best, or simply be the best, there's a seat at the table for you at Aqua.
Requirements
Aqua Security is the pioneer in cloud native security. Founded in 2015, Aqua Security is a global late-stage scale-up and the largest pure play cloud native vendor. Aqua helps enterprises see and stop threats across every phase of the software development lifecycle, from dev to cloud and back.
Why we're unique :
If you're ready for an exciting opportunity to dive into the hottest cybersecurity category, now is the perfect time to join Aqua! While we are a global organization of 500 employees, every Aquarian can still make a difference and make a big impact. Aqua also offers great company culture, amazing colleagues, international travel, volunteer time-off and lots more!
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other legally-protected status.