What are the responsibilities and job description for the Family Experience Teammate position at Aqua-Tots?
Family Experience Teammate
Welcome to Aqua-Tots Swim Schools! We are on a mission to save lives by teaching children all over the world how to become safe and confident swimmers for life.
Are you a motivated and customer-focused individual with a passion for helping families? Join us as a Family Experience Teammate, where you’ll provide exceptional service, build relationships, and create a welcoming environment for every family.
What You’ll Do as a Family Experience Teammate:
- Deliver outstanding customer service: Greet families warmly, answer phone calls, and respond to email inquiries promptly and professionally.
- Guide families through their journey: Help families choose the right swim program, complete enrollment, and address questions or concerns with care and expertise.
- Promote the Aqua-Tots experience: Communicate the benefits of our swim curriculum and how it fosters water safety and lifelong skills.
- Resolve customer inquiries: Provide solutions for scheduling, billing, or account updates to ensure families have a seamless experience.
- Celebrate family milestones: Hand out stickers, high-fives, and celebrate swim achievements to create positive and memorable experiences.
- Maintain a welcoming environment: Ensure the swim school is clean, organized, and inviting for families.
- Collaborate with the team: Attend regular team meetings and training sessions to stay informed and provide consistent, high-quality service.
Why Join Aqua-Tots?
We value our teammates and offer benefits to support your success:
All teammates receive:
- Weekly pay
- Holidays off
- Flexible and consistent scheduling based on your availability
- Tuition reimbursement for school
- Retirement savings opportunity
- Team incentives and potential bonuses
- Opportunity for growth and advancement
Full-time teammates also enjoy:
- Health insurance
- Employee dental and vision coverage—100% paid for by us!
- Life insurance —100% paid for by us!
What We’re Looking For:
- Customer service skills: Experience in customer-facing roles such as sales, hospitality, or administration.
- Child-focused experience: Babysitting, teaching, coaching, or other roles involving children.
- Problem-solving ability: Comfort addressing customer inquiries and finding effective solutions.
- Excellent communication skills: Friendly, clear, and professional interactions with families and teammates.
- Team-oriented mindset: A willingness to collaborate, help others, and contribute to a positive work environment.
- Passion for making an impact: A genuine desire to support families and teach water safety.
What You Can Expect from Us:
- A fun, fast-paced, and supportive environment guided by our core values: being friendly, willing, humble, and driven.
- Fully paid, proactive, hands-on training to set you up for success.
- Continuous opportunities to develop your skills and grow within the organization.
- The chance to make a meaningful impact on the lives of children and their families every day.
If you’re ready to bring exceptional customer service and create unforgettable experiences for families, apply to be a Family Experience Teammate today!
