What are the responsibilities and job description for the Business Operations Administrator position at AQUABLUE?
About AQUABLUE: AQUABLUE is a full-service global telecommunications provider that supplies companies with critical connectivity services. We are a white glove service with the highest levels of support in the industry, from design and implementation to US-based day-two NOC support and service. Our company specializes in making a complex and extremely difficult process of vetting out design and pricing from carriers a smooth and very understandable one, resulting in multiple options for customers’ connectivity requirements. We provide the best managed network for your organization simplified in one master service agreement, one consolidated invoice, and one dedicated, specialized team.
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General Function: Expertise in detail, organization, and analytical skills with an ability to provide great sales support and customer service. Accountable for analyzing data and how it is recorded. Analyze internal needs and determine process improvements to improve service internally and to customers. Accountable for always doing the right thing for customers and colleagues and ensure that actions and behaviors provide a positive outcome. Act as the liaison between departments to ensure all orders are delivered on time and relationships are maintained. Provide support for Sales, Client Services, and Business Operations. Should be self-motivated and take directions. This role is a hybrid position with the expectation of 2-3 days at any of our office locations (Lavallette, NJ; Midtown, NYC).
Essential Duties & Responsibilities:
· Customer advocate for all client needs related to support and service
· Interact with all AQUABLUE departments, the client, and vendors
· Onboarding new clients
· Master and maintain Salesforce to log all contracts, clients, and vendors
· Manage and generate AQUABLUE order forms and provide to clients
· Help facilitate renewal process
· Assist with Service Delivery and Billing when necessary
· Report on any issue affected by process, e.g. quotes taking too long
· Handle disconnect process and liaise with Billing and Service Delivery
· Support Business Operations Manager and Vice President of Business Operations as necessary
Minimum Knowledge, Skills and Abilities Required:
· Undergraduate degree in business or a related field; or equivalent experience of 1-3 years in business operations.
· Knowledge of Salesforce and telecommunications systems a plus
· Excellent organizational and customer service skills and the ability to build and maintain professional relationships
· Excellent written and verbal communication skills
· Attention to detail and documentation
· Proficiency in Excel
· Understanding financial analysis is a plus