What are the responsibilities and job description for the Service Manager position at Aquafinity?
Job Description
Job Description
Overview
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Service Manager
Location : Tempe, AZ
About the Role :
Aquafinity is seeking a highly skilled and experienced Service Manager to lead our technical service operations within their designated territory. This role is pivotal in ensuring exceptional service quality, technical training, and customer support . The Service Manager will oversee technicians, support service growth, and work collaboratively with the sales and service departments to expand and optimize our service network.
Key Responsibilities :
- Technical Service & Support
- Provide on-site and remote technical service to existing customers.
- Offer technical expertise to customers and regional territory managers.
- Assist in monitoring region budgets, tracking expenses, and managing revenue growth .
- Team Leadership & Training
- Oversee daily operations of technicians, including hiring, training, performance evaluation, and discipline .
- Conduct on-site training, ride-alongs, and consultations to ensure technicians meet the highest standards.
- Mentor technicians and support their professional development .
- Service Operations & Growth
- Lead major installation projects and oversee preventative maintenance services.
- Work with the territory manager to expand the service network and increase sales.
- Support vetting and training of contractors to ensure compliance with Aquafinity standards.
- Collaboration & Communication
- Participate in weekly calls with Aquafinity Service Managers to discuss operations and upcoming projects.
- Assist sales representatives with technical knowledge for bids, projects, and sales opportunities.
- Provide inside technical phone support to employees and customers as needed.
What We’re Looking For :
Why Join Aquafinity?
Ready to take your career to the next level? Apply now and become a key leader in Aquafinity’s service success!
