Guest Support Specialist

The Guest Support Specialist is responsible for fulfilling a wide array of duties that include providing outstanding services to Aquarium guests, working the phones, assisting departments with booking information, and processing email, mail and uniform requests. Individuals are expected to interact with guests in a positive manner at all times. They may be called upon to assist in maintaining high standards service around the Aquarium or to perform other tasks as needed.

ESSENTIAL FUNCTIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

• Providing outstanding service to all Aquarium guests
• Working the phones – taking various types of reservations (individual, group, school, member events, etc.), answering questions, providing information about Aquarium promotions and programs
• Assisting other departments and management by providing data on status of bookings and other Aquarium programs
• Communicating and coordinating with other departments about upcoming events
• Processing email, mail, and uniforms
• Other duties as assigned

KNOWLEDGE & SKILLS
The requirements listed below are representative of the knowledge, skill, and/or abilities required.

• Communicate well with guests, always remaining polite, courteous and helpful
• PC knowledge
• Basic data entry skills
• Understanding of basic office systems including, phones, computers, and mail processing machine
• Understanding of Microsoft Office software applications
• Ability to multi-task

• Effective written and oral communication skills

QUALIFICATIONS
The qualifications described here are representative of those that an individual must possess to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Available for a mix of weekdays and weekends, including holidays as needed.
• Previous customer service experience is required
• Previous experience with Gateway ticketing system is preferred
• Previous experience at the Information Desk is preferred
• Previous experience in a Guest Support Center or similarly fast paced, customer-centric call center environment is preferred but not required

• Spanish speaker preferred but not required

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by the individual to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· Ability to sit for long periods of time using computer and telephone headset

· Ability to balance, bend, squat, climb, kneel, twist

· Ability to lift and carry up to 0-25lbs

· Ability to pull and push up to 0-20

· Full functional range of motion in all major body joints from reaching, twisting, bending, simple and power gripping, fine and gross motor skills

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an individual encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Exposure to confined spaces
• Extended periods of sedentary activity

Job Type: Part-time

Benefits:

• Employee assistance program
• Employee discount
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Weekend availability

Work Location:

• One location

Work Remotely:

• No

Salary : $32,400 - $41,000