What are the responsibilities and job description for the FLOOR SUPERVISOR position at Aquarius (Laughlin, NV)?
General Summary
Responsible for the daily supervision of the Casino Pit during the shift. The Floor Supervisor will assign stations and duties for all dealers and ensure that policies and procedures are followed. The Floor Supervisor works under supervision on the casino floor.
Essential Duties and Responsibilities
- Supervise all casino games. Possess knowledge of basic strategy, money management and skill criteria on games authorized to supervise.
- Knowledge of and compliance with all departmental policies, service standards and gaming regulations, as they pertain to Table Games.
- Anticipate guest’s needs, acknowledge and respond promptly to any and all requests.
- Resolve guest complaints, ensuring guest satisfaction based upon rules of the games, comping criteria or other pertinent factors.
- Advise Manager or Director of any personnel or operational problems.
- Count table inventories; calculate win/loss at the end of shift.
- Communicate all pertinent information to incoming shift.
- Issue playing cards and dice and review them for irregularities at the beginning of shift as well as during the shift.
- Train and counsel table games dealers as required at the supervisory level.
- Responsible for card and dice security.
- Advise Manager of irregular play, buy ins or transactions.
- Provide outstanding guest service to all internal and external guests.
- Perform any other duties as assigned by management.
Job Specifications – Qualifications
- High school graduate or equivalent.
- Minimum 21 years of age.
- Fluency in English both verbal and non-verbal.
- Ability to provide legible communication and direction.
- Compute basic mathematical calculations (add, subtract, multiply and divide numbers).
- Maintain confidentiality of guest information and hotel data.
- Preferred two years of supervisory experience in casino gaming.
- Knowledge of all aspects of casino gaming.
- Knowledge of Title 31 training and compliance.
- Basic knowledge of Word, Excel and other computer functions.
- Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations
- Must be able to obtain and maintain all cards required by the company.
- Must be able to verify right to work in the U.S.
Working Conditions – Physical Requirements - Required to walk, stand or stoop for 80% of shift.
- Occasionally required to sit at desk and perform computer operations as well as written reports.
- Occasionally required to lift, carry, push, pull or otherwise move objects weighing up to 25 lbs.
- Work for sustained periods of time maintaining concentrated attention to detail.
- Must be able to distinguish between shades of color. Must be able to communicate by phone.
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Required Work Cards - Gaming
- TAM
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Job duties to be performed with or without reasonable accommodations
