What are the responsibilities and job description for the LAUGHLIN SPECIALTY ROOM SERVER position at Aquarius (Laughlin, NV)?
General Summary
Provide amazing guest service while taking, retrieving and serving food and beverage orders to guest tables according to venue specifications in a professional courteous and efficient manner and complete side work.
Essential Duties and Responsibilities
- Presents menus to guests and uses suggestive selling techniques to sell appetizers, soups, salads, entrees, specialty items, desserts and wine.
- Takes food and beverage orders and ensures accurate entry and delivery of the order.
- Meets all service standards, such as performing a satisfaction check within two minutes of the guest receiving food orders and within four minutes of a guest receiving a cocktail order.
- Meets guest service standards at all times.
- Totals guest bills, presents them to guests in a timely manner and obtains full payment along with appropriate paperwork, such as signed credit card slips, comps, etc.
- Ensures tables are well maintained at all times.
- Maintains tables in the assigned station as needed and according to restaurant.
- Attends training classes required by management.
- Perform any other duties as assigned by management.
- Provide outstanding guest service to all internal and external guests
Job Specifications – Qualifications
- At least one year of experience working in a fine dining restaurant preferred.
- Basic knowledge of wine and liquor and wine service techniques.
- Must have excellent written and verbal communication skills in English.
- Ability to manage multiple tasks and remain calm in a very high-paced, busy environment.
- Previous experience with POS systems.
- High school diploma or equivalent.
- At least 21 years of age.
- Must be able to obtain and maintain all cards required by the company.
- Must be able to verify right to work in the U.S.
Working Conditions – Physical Requirements - Regularly walk, stand or stoop.
- Frequently lift, carry, push, pull or otherwise move objects weighing up to 50 lbs.
- Walk, stand, crouch or run on narrow, slippery or erratically moving surfaces
- Need to distinguish between shades of color.
- Vision, speech, hearing and literacy (critical).
Required Work Cards - Health
- TAM
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Job duties to be performed with or without reasonable accommodations
