What are the responsibilities and job description for the SURVEILLANCE INVESTIGATOR TRAINEE position at Aquarius (Laughlin, NV)?
General Summary
It is the responsibility of the Surveillance Investigator – Trainee to maintain knowledge and have an understanding of the current property casino gaming operations, Surveillance Standard Operating Procedures and Company Policies and Procedures.
Essential Duties and Responsibilities
- Utilize provided equipment, databases and software to identify, record, document and report illegal, unusual or suspicious activities occurring in all gaming areas, non-gaming areas and back of the house.
- Participate in the Continuous Education Program with a minimum of 20 hours of training a year through self-study and attend mandatory in-house and outside training in preparation to acquire and maintain the job knowledge needed to perform as a Level 1 Investigator.
- The Continuous Education Program training will consist of, but will not be limited to:
- Surveillance Standard Operating Policies and Procedures.
- Casino Table Games (including, but not limited to: Table games operations, dealer policy and procedures, cheating, advantage play and player evaluation).
- Slots (including, but not limited to: Slots operation, policy and procedures, cheating, advantage play and player evaluation).
- Cage operations, policies and procedures.
- Race and Sports Book (including, but not limited to: Race and Sports Book operations, policies and procedures and messenger betting).
- Keno operations, policies and procedures.
- Security operations, policies and procedures.
- Food and Beverage operations, policies and procedures.
- Occupational Fraud and Abuse Training.
- Nevada GCB Regulations and Minimum Internal Control Standards.
- Fire and Safety training.
- Computer Software training (including but not limited to: the use of iTrak, CDS, AS400, Griffin Gold, Biometrica, New Wave and Info Genesis.
- Trainees are encouraged to test for Surveillance Investigator – Level I within six months from date of hire or as required by the Surveillance management team.
- Trainees are required to maintain a continuous self-education program constantly expanding their job knowledge.
- At management’s discretion, Trainees may be quizzed monthly on job-related materials.
- Perform any other duties as assigned by management.
- Provide outstanding guest service to all internal and external guests.
Job Specifications – Qualifications
- High School diploma or equivalent.
- One year experience in gaming industry and/or surveillance systems preferred.
- Maintain a Nevada Gaming Card issued by the Nevada Gaming Control Board and renew as necessary.
- Ability to find common sense solutions to problems and deal with a variety of concrete variables in situations where only limited standardization exists.
- Interpret and communicate a variety of instructions furnished in written, oral or diagram form.
- Ability to read and write in English.
- Ability to communicate in a group setting, as well as one-on-one situations.
- Ability to utilize computers and have a basic understanding of how a computer works.
- Ability to add, subtract, multiply and divide in all units of measure using whole numbers, common fractions and decimals.
- Must have the ability to stand and squat or sit and stand for long periods of time.
- Must be able to visually recognize colors.
- Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations
- Must be able to obtain and maintain all cards required by the company.
- Must be able to verify right to work in the U.S.
Working Conditions – Physical Requirements
- The work environment is isolated and represents little physical action.
- Noise level is usually light to moderate.
- Typically sit at a desk or table.
- Occasionally walk, stand or stoop.
- Frequently lift, carry, push, pull or otherwise move objects weighing up to 20 lbs.
- Work for sustained periods of time maintaining concentrated attention to detail.
- Communicate via radios
Required Work Cards
- Gaming
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Job duties to be performed with or without reasonable accommodations.
