What are the responsibilities and job description for the Customer Service Insurance Representative position at Aquarius Professional Staffing?
About the Opportunity
Aquarius Professional Staffing is a reputable insurance organization based in the Cincinnati area. We offer a unique opportunity for a skilled Insurance Policy Service Specialist to join our team and contribute to our success.
Job Description
The ideal candidate will have:
- Bachelor's degree in a related field or relevant work experience.
- Strong analytical and problem-solving skills with attention to detail.
- Effective communication and interpersonal skills.
- Ability to work independently and collaboratively as part of a team.
- Familiarity with insurance policies and procedures.
Responsibilities
- Provide excellent customer service to clients by resolving their policy-related inquiries and concerns.
- Perform administrative tasks such as processing EPOs, balance payoffs, surrenders, policy loans, and freelooks.
- Answer incoming phone calls and respond to customer inquiries in a timely manner.
Requirements
- Associate's degree or equivalent work experience.
- Previous experience in the insurance industry.
- Knowledge of Microsoft Office software.
- Excellent customer service and communication skills.
