What are the responsibilities and job description for the Support Specialist: Digital Customer Experience position at Aquarius Professional Staffing?
Job Description:
We are seeking a highly motivated and experienced Digital Support Customer Service Specialist to join our team. As a member of our customer service team, you will be responsible for providing exceptional customer service and support to our clients. You will be the primary point of contact for customers seeking assistance with bank products and services, and your goal will be to provide timely, accurate, and personalized support to ensure customer satisfaction.
Main Responsibilities:
Requirements:
We are seeking a highly motivated and experienced Digital Support Customer Service Specialist to join our team. As a member of our customer service team, you will be responsible for providing exceptional customer service and support to our clients. You will be the primary point of contact for customers seeking assistance with bank products and services, and your goal will be to provide timely, accurate, and personalized support to ensure customer satisfaction.
Main Responsibilities:
- Address customer inquiries and concerns via phone, email, and chat platforms.
- Resolve customer complaints and issues in a professional and courteous manner.
- Maintain accurate records of customer interactions and resolutions.
- Stay up-to-date on product knowledge and features to effectively communicate with customers.
- Collaborate with internal teams to resolve complex customer issues.
- Participate in training and development programs to enhance skills and knowledge.
Requirements:
- High school diploma or equivalent.
- 2 years of customer service experience.
- Banking industry experience preferred.
- Excellent communication and interpersonal skills.
- Ability to multitask and work in a fast-paced environment.
- Basic computer skills and proficiency in Microsoft Office applications.
