What are the responsibilities and job description for the Customer Service Manager - Concord Campus position at AquaTech Swim?
Join AquaTech Swim as a Customer Service Manager!
AquaTech Swim is excited to expand our team with the addition of dedicated Customer Service Managers who will play a vital role in delivering outstanding customer support and managing customer accounts at our renowned swim school. We provide comprehensive, fully paid training to ensure our managers succeed in creating a positive experience for every customer.
At AquaTech, we’re committed to building lasting relationships with our staff, so we’re looking for individuals seeking long-term employment—not seasonal roles. If you're passionate about customer service and ready for a rewarding career, we’d love to meet you!
Position Details:
- Position: Customer Service Manager
- Compensation: $22 per hour
- Schedule: Full-time, consistent 5-day workweek, including at least one weekend day
- Monday to Friday: 8:00 AM - 4:30 PM or 12:00 PM - 8:30 PM
- Saturday to Sunday: 8:00 AM - 4:30 PM
- Location: Concord Campus, 1220 Diamond Way, Concord, CA 94520
Qualifications:
- High school diploma (age 18 )
- Minimum of 1 year of proven customer service or leadership experience
- Excellent communication, interpersonal, and problem-solving skills, with the ability to connect with diverse groups
- Tech-savvy, with a readiness to learn new tools (our technology includes iClass Pro, Slack, and Salesforce)
Key Responsibilities:
- Customer Communication: Maintain open, transparent communication by sharing information through company-approved channels
- Customer Engagement: Attract and engage potential customers by answering questions about AquaTech’s programs and offerings
- Account Management: Create, update, and manage customer accounts, including service sign-ups and account modifications
- Issue Resolution: Problem-solve to address and resolve customer concerns, ensuring customer satisfaction
- Progress Updates: Keep families informed of their child’s lesson progress, goal achievements, and milestones
At AquaTech, we pride ourselves on a customer-centric approach and are dedicated to fostering a friendly and supportive environment. If you’re enthusiastic about helping others and want to grow with a team that values your contributions, consider joining the AquaTech family today!
Apply now to embark on a rewarding journey with AquaTech Swim!
Salary : $22