What are the responsibilities and job description for the Content Writer position at Aquent Talent?
Responsibilities :
Research, plan, design, write, and continuously update game-related content and training materials.Create a wide range of high-quality documentation using clear and concise language.Collaborate effectively with internal teams located around the world to document clear information on tools, APIs, processes, and agent workflows.Create player-facing support content and agent-facing documentation and training materials for new launches and updates.Review and edit content provided by partners, players, and the community.Collaborate with program managers and player support to keep up with the latest game developments and to author content that will attract and support players.Use data to inform content and training strategy and improvements.Align with business goals and team priorities.
Experience :
Years of Experience Required : 1-2 overall years of experience in the field.Degrees or certifications required : BA / BS degree or equivalent experience is required to be eligible for this role.Disqualifiers : Candidates with no gaming experience (had some talented writers but was hard to get up to speed) will not be eligible for the role.Best vs. Average : The ideal resume would contain gaming and support experience. Also experience with DITA content types and Zendesk publishing and contact management tools preferred.Performance Indicators : Performance will be assessed based on meeting deadlines, quality of work, ability to work without too much direction, no time to micromanage.Top 3 Hard Skills Required Years of Experience
Minimum 1-2 years experience with Zendesk experience.Minimum 1-2 years experience with Office 365.Minimum 1-2 years experience with SharePoint.
Candidates need experience creating consumer-facing instructions for technical processes for providing self-service and email support to customers.Experience creating or reviewing training resources and developing internal knowledge base resources is preferred.The supplier must upload / include a Writing portfolio in addition to the resume during submitting the candidate.1-2 years of experience writing and publishing game-related content or training.Ability to communicate complex information clearly, concisely, and accurately.Passion for gaming and a sincere interest in the latest technology trends.Desire to build a world-class player experience from the ground up.
The target hiring compensation range for this role is $30.40 to $33.78 an hour. Compensation is based on several factors including, but not limited to education, relevant work experience, relevant certifications, and location.About Aquent Talent : Aquent Talent connects the best talent in marketing, creative, and design with the world’s biggest brands.
Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium. More information on our awesome benefits!
Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We’re about creating an inclusive environment—one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.#APPClient DescriptionOur client is a large technology company based in Redmond, Washington with a mission to empower every person and every organization on the planet to achieve more. They develop computer software, consumer electronics, personal computers, and related services. This company enables digital transformation for the era of an intelligent cloud and an intelligent edge.Working here, you will be part of a company that values :
InnovationDiversity and inclusionCorporate social responsibilityAITrustworthy computing
Why work with AQUENT? Check out our awesome benefits : Aquent is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Salary : $30 - $34
