Director, Site Merchandising

Job Title: Director, Site Merchandising

Client Location: Bentonville, AR- Onsite

Salary: $175,000- $190,000

Hours: Full-time

Position Summary

Want to help lead the way in redefining how we shop online? The Director of Site Merchandising for our eCommerce business is a critical leader in shaping the customer site experience, overseeing everything from visual merchandising to content strategy to functionality and department-level campaign planning and execution. This role drives impact, improvement, and innovation to create a truly seamless online shopping experience.

You’ll thrive in this role if you:

• Understand how customers shop online and use strategic thinking and innovation to create a seamless and fresh site experience.
• Are a visionary, constantly looking for ways to differentiate from the competition by driving new and enhanced functionality to improve the shopping experience.
• Use data and insights to make informed, impactful decisions and can translate complex data into actionable improvements.
• Have a strong focus on operational excellence, identifying opportunities for efficiency and optimization.
• Build trust quickly and lead by influence, driving impact through partnership as well as direct ownership.
• Believe in and prioritize the collective success of the team, actively mentoring and coaching colleagues.

Your Impact:

• Creating an exemplary site experience – Lead the holistic site strategy using customer insights to craft a cohesive, intuitive, and engaging customer experience, overseeing visual merchandising, content strategy, site functionality (navigation, hierarchy, search, browse), new product onboarding, and more.
• Storytelling through the site – Identify key trends, define the department’s storytelling roadmap, and enhance the customer journey using taxonomy, search, and other functionalities to create a compelling, cohesive experience.
• Monitoring site health and performance – Develop site metrics and dashboards to assess site health, providing strategic insights to internal stakeholders and influencing overall site direction.
• Strategic partnership and collaboration – Serve as a trusted advisor to internal teams, improving processes, identifying opportunities, and scaling best practices and governance to enhance site execution.
• Operational excellence – Drive efficiency through best-in-class workflows, processes, and timelines, embedding operational rigor and developing team capabilities.
• Leading and developing talent – Manage, coach, and train a team of high-performing associates, fostering professional growth and team success.

Minimum Qualifications:

• Bachelor’s degree in Business or a related field, or equivalent experience.

Preferred Qualifications:

• 10 years of experience in Site Merchandising, eCommerce, Merchandising, or a related field.
• Experience leading large teams.
• Master’s degree in business or a related field.

Benefits & Perks:

Beyond competitive pay, performance-based incentives are available. Additional perks include a 401(k) match, stock purchase plan, paid parental leave, PTO, multiple health plans, and more.

Equal Opportunity Employer:

This organization is committed to diversity and inclusion, fostering an environment where all individuals are valued, respected, and empowered to contribute their unique perspectives and talents.

Compensation:

• Annual salary range: $175,000-$190,000
• Additional compensation includes performance-based bonuses and stock options where applicable.

This is an exciting opportunity to shape the future of eCommerce by creating engaging and intuitive digital shopping experiences. If you’re ready to make an impact, apply today!