What are the responsibilities and job description for the Publishing Assistant position at Aquent?
Our client is a full-service publishing organization dedicated to creating innovative and effective ways to connect authors with readers. We are looking for a highly motivated, customer-focused Author Relations Assistant to provide exceptional support and communication to our authors and publishing partners.
The successful candidate will possess exceptional verbal and written communication skills, the ability to complete a high volume of varying tasks and projects quickly, and a track record of prioritizing work effectively, taking fast action on escalations while maintaining composure. The candidate will demonstrate customer obsession, have high attention to detail while still meeting deadlines, have great organizational skills, and have the ability to quickly switch gears when required.
A high level of integrity and discretion in handling confidential information and professionalism in dealing with senior professionals is essential.
Responsibilities:
- Effectively communicate with and support global authors and publishing partners.
- Partner cross-functionally with our client's Publishing business teams to create new policies and processes that ensure a great publishing experience for authors and improve author satisfaction metrics.
- Work globally and cross-functionally to represent authors’ best interests at every step in the publishing process.
Experience:
- Bachelor's Degree
- 2 years previous experience in account management, customer service, relationship management, or publishing environment
- Experience managing a reactive, ticket-based request system
- Familiarity with Salesforce.com & Excel
Ideal Candidate:
- Background in Marketing Ideal but not required
The target hiring compensation range for this role is $25.44 to $28.27 an hour. Compensation is based on several factors including, but not limited to education, relevant work experience, relevant certifications, and location.
Salary : $25 - $28
