What are the responsibilities and job description for the Site Reliability Engineer - Mid-Level position at Aquent?
Overview
Placement Type : Temporary
Salary :
53.52 to $59.47 an hour
Start Date : 03.24.2025
Job Function :
- Troubleshooting and Issue Resolution : They investigate incidents reported by users or detected by monitoring systems. This process typically involves analyzing logs, replicating issues, and identifying root causes. For example, if a web application is experiencing slow response times, the engineer might check server logs, database performance, and network latency to pinpoint the problem.
- Incident Management : This includes logging incidents in a ticketing system, categorizing them based on severity, and prioritizing them for resolution. Additionally, communicate with stakeholders, providing updates on the status of incidents and expected resolution times.
- Collaboration with Development Teams : When issues are identified that require code changes or enhancements, Support Engineers collaborate closely with development teams. They provide detailed information about the issues, suggest potential solutions, and may even assist in testing fixes before they are deployed to production.
- Documentation : Maintaining accurate documentation is essential for effective production support. Engineers document incidents, resolutions, and any changes made to the system. This documentation serves as a valuable resource for future troubleshooting and helps ensure knowledge transfer within the team.
- Performing Routine Maintenance : This can include applying software patches, updating configurations, and currency. Coordinate updates with 3rd Party vendors as
- Software Release and Deployment & Provisioning
- Password, and Certificate maintenance / renewal
Required qualifications :
Salary : $54 - $59
