Demo

ServiceNow Master Architect

Aquesst
Atlanta, GA Full Time
POSTED ON 2/11/2025
AVAILABLE BEFORE 5/11/2025

Responsibilities

  • Engage in proposals response life cycle as ServiceNow technical solution lead
  • Understand customer needs and requirements
  • Draft solutions (Design / Build / Manage) defining scope & estimations, staffing plan, timelines, assumptions & dependencies, costing, RACI & SOW assistance, etc.
  • Incorporate IBM best practices and accelerators to complement ServiceNow modules
  • Clearly articulate IBM Value add and differentiator in every solution
  • Progress the solution through internal reviews and approval cycles
  • Deliver presentations, proposals and quotes
  • Perform effective online demos during Client orals when appropriate
  • Maintain currency of Solution estimation models
  • Lead Technical aspects of ServiceNow implementation projects
  • Provide technical guidance during workshops and assists in the creation and refinement of stories
  • Configure the ServiceNow platform during sprints while sharing knowledge and best practices with Platform Administrators
  • Design and communicate a Technical Architecture Blueprint based on Capability and Process Implementation Roadmaps aligning with desired Business outcomes
  • Work in conjunction with Program Directors and Engagement Managers to assist with technical program-level activities including the rollout of client center of excellence (COE), delivery assurance, and realization of customer journey. This may include time as a resident architect for strategic clients

Requirements :

  • 5 years total IT work experience with a BS Degree or higher
  • 5 years of relevant experience in selling and delivering ServiceNow solutions across multiple products – ITSM, ITOM, ITBM, SAM, GRC, Security, CSM, HRSD, Portal, etc.,
  • Attained highest level ServiceNow certifications at least two product certifications
  • 5 years of ServiceNow implementation hands-on experience in at least two product lines, preferably IT and HR
  • Good understanding of marketing leading Automation, AI, ML, and Virtual Agent products including IBM (e.g., Watson)
  • Demonstrated ability to influence and consult (providing options with pros, cons and risks) around all key technical decisions
  • Ability to work collaboratively with [Practice Leader / Go-To-Market Leader] and 3rd party Channel Business Partners including ServiceNow Professional Services
  • Compensation :

  • 38-$55 / hour, depending on experience.
  • Udemy credentials and learning opportunities
  • Flexible PTO
  • Salary : $38 - $55

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