What are the responsibilities and job description for the Client Success Specialist (Remote) position at Aquila Software Group?
What is a Client Success Specialist?
Great question, we love inquisitive people!
Before answering that question, you’ll need to know a little bit more about what we do.
The Opportunity: Help Solve a 4 Billion Person Problem
We are a FinTech (financial technology) company in the alternative finance industry.
The name’s Infinity, a part of the Constellation Software (TSX: CSU). We build the software that helps lending institutions lend money to all people, no matter their financial history.
4 billion people live in poverty and are denied access to credit through traditional banks and they need our help.
You in?
We are looking for a superstar Client Success Specialist who is ready to help take our clients’ businesses to the next level.
In this position you’ll leverage your charm, people skills, software skills, and financial skills to help our awesome clients.
Complex software = complex problems = you need to be a genius ;)
Okay, maybe not a genius… but you’re definitely going to grow here and you will feel pride as you conquer each and every challenge.
We believe in the power of lending and software, that’s why we build lending software.
We also believe in the power of human relationships. We are looking for people who want to make a career out of marrying these things together (beautiful isn’t it?)
The Gig
- Be the main point of contact for a book of business of approximately 20 - 40 clients
- Research, review, and respond to all software-related questions in a timely manner
- Gather information from clients regarding feature requests, bugs, hard-to-use areas in the software
- Train your client base on how to use new functionalities that have been released
- Manage escalations for complex client inquiries
- Maintain high client success rating measured via NPS survey
Our Culture
We’ve been able to create a fun and focused environment where talented people have come together to build something that matters. We live to fulfill our mission which is to give our customers, employees, and partners the Freedom to Grow.
Our goal is to automate and systematize excellence, and we believe you have what it takes to help take this team to the next level.
Infinity promotes equal employment opportunities for all. Infinity does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, disability, national origin, veteran status, marital status or any other basis covered by appropriate law. All employment decisions are made based on qualifications, merit, and business need.
We Can’t Wait to Work with You! Apply Now!
