What are the responsibilities and job description for the Front Desk Agent position at Arabella Hotel Sedona?
Summary
We are looking for someone to join our vibrant team in providing guests with the gift of great Hospitality!
As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. Your core skills in front desk operations and cash handling will be essential as you manage guest check-ins and check-outs. With a strong background in hospitality and guest services, you will address inquiries and resolve issues efficiently. Your premium skills in hospitality management and multilingual communication will enhance the guest experience, while your relevant skills in guest relations and multi-line phone systems will support smooth operations. We welcome you to join our team to create memorable experiences for our guests.
Responsibilities
- Greet and assist guests at the front desk, ensuring a warm and welcoming atmosphere.
- Handle check-ins and check-outs efficiently, managing reservations and guest inquiries.
- Provide exceptional customer service by addressing guest needs and resolving issues promptly.
- Operate multi-line phone systems to manage incoming calls and relay messages.
- Maintain accurate cash handling procedures and ensure the security of financial transactions.
- Foster positive guest relations to enhance overall satisfaction and loyalty.
Qualifications
- Strong customer service and communication skills
- Previous experience in front desk operations within a hotel or resort setting
- Proficiency in handling multi-line phone systems
- Knowledge of guest relations and hospitality best practices
- Ability to manage cash handling and financial transactions
- Multilingual or bilingual capabilities are a plus
Job Type: Full-time
Pay: $19.00 - $21.00 per hour
Expected hours: 32 – 40 per week
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Free parking
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Morning shift
Ability to Commute:
- Sedona, AZ 86336 (Required)
Ability to Relocate:
- Sedona, AZ 86336: Relocate before starting work (Required)
Work Location: In person
Salary : $19 - $21
