Merchandise Manager - Broadway & National Tour

Araca Merchandise is seeking applicants for Merchandise Manager positions on Broadway and/or National Tours. These roles are responsible for conducting sales, maintaining inventory, supervising sales staff, and completing administrative reporting. The Merchandise Manager will report to Araca’s VP of Customer Experience.

With an array of productions opening and more on the horizon, we are seeking applications from candidates who feel they meet the below requirements. Particularly, we are seeking qualified candidates who are as excited about the return of Broadway as our patrons are!

Job Expectations:

• Conduct sales in a professional and helpful manner, consistent with the highest principles of customer service.

• Demonstrate strong analytical, organizational, and problem-solving skills in the context of retail operations.

• Act as liaison between Araca, artistic and management teams, and venue management.

• Maintain a courteous and professional attitude, projecting a positive image of the company at all times.

• Oversees a sales team of approximately 3-6 sales associates per shift. Focusing on sales and service standards provided by Araca.

Job Duties:

• Oversee retail logistics, including loading merchandise kiosks and preparing sales areas.

• Manage and track inventory and submit accurate inventory reports.

• Sell merchandise and provide courteous and helpful product information to customers.

• Maintain cash and credit card receipts and submit daily and weekly accountings and deposits.

• Liaise with local or touring management to ensure efficient retail operations.

Requirements:

• Prior management and customer service experience.

• Able to maintain a “customer-first” attitude and prioritize and manage multiple tasks in a fast paced environment.

• Self-directed problem solver, able to think strategically and meet deadlines.

• Strong organization, communication and interpersonal skills.

• Able to lift 50 lbs.

• For Tour: Must have a valid passport and able to travel for the majority of the year.

Compensation: Base salary plus commission on sales and additional KPI bonuses given on a quarterly basis. Full medical and dental coverage, after 3-month waiting period. Two weeks' Paid-Time-Off. 401(k) with company matching, upon eligibility.

Company Description:

Founded in 1997, The Araca Group is a vertically integrated theatrical producing and merchandising company, with offices in New York, Los Angeles, Las Vegas, London, and Sydney. Araca works closely with both new and established partners to activate fan engagement through merchandise experiences. Each activation is carefully tailored to support the brand's marketing strategy, generate revenue, and enhance the overall entertainment event.

As theatrical producers, our mission is to create entertainment that is artistically compelling to our audiences and financially successful for our investors. As merchandisers, our mission is to excite and engage our partners' audiences by delivering the highest quality products through innovative and strategic distribution channels.

Some of our clients include: Wicked, The Book of Mormon, Hadestown, Cobra Kai, SEGA, Blumhouse, Outlander, Masked Singer, Lionsgate, and Jeopardy! For more information go to www.araca.com

Please respond with a resume and cover letter describing your interest and why you feel your skills are best suited for the role(s). Please include ‘Broadway Merchandise Manager’ or ‘Touring Merchandise Manager’ in the subject line.

Araca Merchandise LP is a Drug & Alcohol Free Workplace and an Equal Opportunity Employer.

Job Types: Full-time, Contract

Pay: $35,000.00 - $45,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off

Schedule:

• Holidays
• Monday to Friday
• Weekend availability

Supplemental Pay:

• Bonus pay
• Commission pay

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)
• Retail management: 1 year (Preferred)

Work Location:

• Multiple locations

Work Remotely:

• No

Work Location: Multiple Locations