Merchandise Manager

Araca Merchandise is seeking applicants for a position at the Boston Ballet. This role is responsible for conducting sales, maintaining inventory, supervising sales staff, and completing administrative reporting.

The Merchandise Manager will report to Araca’s VP of Customer Experience. This position is concurrent with the Boston Ballet Repertory season (winter, spring, summer dance program, and The Nutcracker holiday season).

With an array of productions happening at the Ballet, we are seeking applications from candidates who feel they meet the below requirements. Particularly, we are seeking qualified candidates who are as excited about the ballet as the patrons!

Job Expectations:

• Conduct sales in a professional and helpful manner, consistent with the highest principles of customer service.
• Demonstrate strong analytical, organizational, and problem-solving skills in the context of retail operations.
• Act as liaison between Araca, artistic, and management teams, and venue management.
• Maintain a courteous and professional attitude, projecting a positive image of the company at all times.
• Oversees a sales team during the The Nutcracker holiday season, focusing on and exemplifying Araca’s sales and service standards.

Job Duties:

• Oversee retail logistics, including loading merchandise kiosks and preparing sales areas.
• Manage and track inventory and submit accurate inventory reports.
• Sell merchandise and provide courteous and relevant product information to customers.
• Maintain cash and credit card receipts and submit daily and weekly accountings and deposits.
• Liaise with ballet management to ensure efficient retail operations.

Requirements:

• Prior management and customer service experience.
• Able to maintain a “customer-first” attitude and prioritize and manage multiple tasks in a fast paced environment.
• Self-directed problem solver, able to think strategically and meet deadlines.
• Strong organization, communication and interpersonal skills.
• Able to lift 50 lbs.
• A love of ballet/dance highly encouraged

Compensation: $25 per hour plus commission. The Manager typically works 30-40 hours per week during the ballet season.

Company Description:

The Araca Group is a leading, global entertainment & merchandising company that has been prospering for almost 25 years thanks to our innovative and collaborative team members. The company holds offices in New York, Los Angeles, Las Vegas, London, and Sydney. Araca works closely with both new and established partners to activate fan engagement through merchandise experiences. Each activation is carefully tailored to support the brand's marketing strategy, generate revenue, and enhance the overall entertainment event.

As theatrical producers, our mission is to create entertainment that is artistically compelling to our audiences and financially successful for our investors. As merchandisers, our mission is to excite and engage our partners' audiences by delivering the highest quality products through innovative and strategic distribution channels.

Some of our clients include: Wicked, The Book of Mormon, Hadestown, The Outsiders, Cobra Kai, SEGA, Beetlejuice, Lionsgate, and Jeopardy! For more information go to www.araca.com.

Please respond with a resume and cover letter describing your interest and why you feel your skills are best suited for the role. Please include ‘Boston Ballet Merchandise Manager’ in the subject line.

Missing some of these requirements, but know that you’re the right fit? We encourage you to apply and tell us why.

This job description is not all-inclusive. The Araca Group reserves the right to amend this job overview at any time. The Araca Group is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, genetic information, national origin, disability, protected veteran status, or any other characteristic protected by law.

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Araca Merchandise LP is a Drug & Alcohol Free Workplace and an Equal Opportunity Employer.

Projected Work Schedule:

Fall Experience: 10/23-11/5

The Nutcracker: 11/27-12/31

Winter Ballet 2025: 2/25-4/1

Spring Experience 2025: 5/13-6/10

Job Type: Part-time

Pay: $25.00 per hour

Expected hours: 30 – 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Flexible schedule

Schedule:

• Day shift
• Evening shift
• Holidays

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 1 year (Required)

Work Location: In person

Salary : $25