Personal Lines Customer Service Representative II

About Us

Founded in 1975, Arachas Group, LLC is an independent insurance and risk management company offering business, employee benefits, and personal solutions to clients of Bartlett, IL, and 44 states across the United States. At Arachas Group, we work as one to focus on the needs of our clients. We have been providing insurance services to our clients for over 40 years. As an independent insurance agency, we have direct contracts with some of the best insurance companies in the industry.

We believe that successful people make successful businesses, which is why we make every effort to provide our employees with an environment in which they can excel. Our professionals are integral in defining our business—delivering results to our clients and driving our company to success. We make it our job to treat them well. We recognize the importance of our employees’ health and wellness. We are committed to providing a high quality, competitive employee benefit program which is designed to address our employees’ benefit needs. Our benefits package is regularly reviewed and modified to offer those benefits most valuable to both the employee and their family. Our agency understands the importance of focus and dedication and we are looking for a permanent team member who understands delivering superior service is what separates us from the rest. We offer competitive salary, generous benefits, and the option for hybrid work.

Personal Lines Customer Service Representative II

As a Personal Lines Customer Service Representative II, you will be responsible for providing advanced customer service and support to clients with personal insurance policies. Building upon the responsibilities of a Customer Service Representative I, your role will involve handling more complex inquiries, addressing escalated issues, and providing specialized assistance.

Responsibilities:

• First to answer all phone calls, and diligently screen the calls to handle any service tasks that are indicated in this job description.
• Proactively work with Account Managers to take work from their desks that can be handled within your role.
• Process endorsements assigned to you by Account Managers.
• Clearly and effectively communicate to the clients to manage expectations both via the phone and email. This includes taking a proactive approach.
• Confer with customers to provide detailed information about products and services, quote new business, process renewals and/or cancel accounts, take payments, and provide requested documentation.
• Maintain records of customer interactions and transactions, recording details of inquiries, comments, and actions taken in the agency management system.
• Collaborate with team members, mentor staff, provide expertise and answer questions, and participate in formal and informal meetings as needed.

Qualifications:

• High School Diploma or GED equivalent required
• Active Minnesota Property & Casualty License, or willingness to obtain the license within 90 days of employment
• Any personal lines insurance experience a plus
• Proficient with Microsoft Office Suite (Word, Excel, Outlook)
• Experience with Applied Epic a plus; will consider other agency management systems
• Have excellent time management skills with a personal accountability mindset as well as technology and computer proficiency, including agency management systems, rating tools, and carrier website navigation.
• Demonstrate strong customer focus and excellent phone manners; display strong written and verbal communication skills.
• Possess a sense of urgency, attention to detail, organization, multi-tasking, and follow-up skills, and the ability to handle difficult situations with customers and solve complex problems without direct supervision.
• Ability to pass a criminal background check

Schedule: Monday-Friday, 8:30am-4:30pm

Office Location: 320 Jefferson St N, Wadena, MN 56482 (Klein Insurance)

Benefits:

• Competitive Salary Commensurate with Experience
• Health Insurance Plans (PPO, HSA, Copay Options)
• Dental Insurance
• Vision Insurance
• Company Paid Disability Insurance
• Supplemental Insurance including Critical Illness, Accident, Legal, Pet Insurance
• 401(k) with Safe Harbor Match
• Paid Time Off
• Paid Holidays

No Solicitation Notification to Agencies: Please note that Keystone Agency Partners and our Partner Agencies do not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, Keystone Agency Partners will not consider or approve payment to any third parties for hires made.