Customer Service Manager

About the Role

The Customer Service Manager is responsible for ensuring the highest level of customer satisfaction in a fast-paced restaurant environment. This role requires strong leadership skills to supervise daily operations, drive sales, and control costs.

Key Responsibilities

• Supervise daily staffing levels to ensure efficient service delivery.
• Audit service and quality on a regular basis to maintain high standards.
• Develop and implement strategies to achieve customer satisfaction goals.
• Supervise day-to-day employee issues in a professional manner.

Requirements

• 3-5 years of relevant experience in a supervisory role.
• Current certifications as needed.