What are the responsibilities and job description for the Director of Client Success- Sports & Entertainment- West Region position at Aramark?
Job Description
The Director of Client Success drives strategic relationships and operational excellence within our sports and entertainment venue portfolio. This role combines deep operational knowledge of venue management with strong client relationship skills to ensure exceptional service delivery and long-term partnerships.
Job Responsibilities
- Lead external client relationship building to gain a deep and validated understanding of our clients’ strategic objectives, goals, and challenges.
- Lead internal relationship building to successfully partner within a matrixed organization, relying on internal subject matter experts and operational leaders to develop solutions.
- Perform objective account diagnostics and relationship analysis to proactively address retention risks that result in long-term client retention.
- Develop and manage account planning and execution strategies, annual account objectives development, thorough wiring plans, formalized client communications, client business review process, proposal development, client presentations, and contract negotiations.
- Identify growth opportunities and retention risks through the application of Aramark reporting and analysis tools. Measure KPIs to gauge the success of retention efforts.
- Be our client advocate within Aramark to proactively renew and extend contracts by developing long-term win-win value propositions with our client partners.
- Ensure client stakeholder(s) have wiring plans, meetings are scheduled and strategically executed throughout year, and documented.
- Lead the strategic account management process, ensuring key account meetings are held with region leadership each year.
- Develop an independent perspective on the strength of our partnerships through direct client engagement.
- Ensure delivery of client expectations within the contract portfolio.
- Lead RFP processes when current contracts expire, or competitive bids arise within portfolio.
- Develop and lead our internal deal approval process to obtain company approval for rebids and / or vertical growth.
Key Competencies
Qualifications
Geography
This is a remote, i.e., work-from-home, role with travel for a specific geographic area : East coast, West coast and Midwest region.
Travel
The employee will be expected to travel up to 50%.
Benefits
COMPENSATION : The salary rate for this position ranges from $140,000.00 to $200,000.00, depending on circumstances including an applicant's skills and qualifications, certain degrees and certifications, prior job experience, market data, and other relevant factors. Additional compensation may include a bonus or commission (if relevant). This is Aramark's good faith and reasonable estimate of the range of compensation for this position as of the time of posting.
If hired, employee will be in an “at-will position” and Aramark reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time AND FOR ANY REASON, including, BUT NOT LIMITED TO for reasons related to individual performance, Aramark or individual department / team performance, and market factors.
About Aramark
Our Mission
Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.
At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.
About Aramark
The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http : / / www.aramarkcareers.com or connect with us on Facebook , Instagram and Twitter .
Salary : $140,000 - $200,000
