What are the responsibilities and job description for the Field Support & Customer Relations Manager - Avendra International position at Aramark?

Job Description

The Field Support & Customer Relations (FSCR) Manager establishes and maintains positive and productive relationships with all Avendra customers, as well as regional and national suppliers, in a specified geographic area. The FSCR Manager is responsible for providing ongoing support, increasing customer satisfaction and program participation, introducing and implementing new suppliers, with the ultimate goal to become a Trusted Advisor for the customers in the designated territory.

The designated territory for this position is all of Arizona with some Southern California coverage. Candidates must be local to the designated area for easy travel.

Job Responsibilities

Primary Responsibilities

Provide strategic supply chain business reviews to executive teams at designated customer locations in a consultative manner

Comfort level analyzing and strategically presenting reports and program information at the executive level

Maintain strong working relationships with customers, e.g. hotels, resorts, golf clubs / restaurants, in a specified geographic area (territory)

Ensure execution of Avendra’s strategic value proposition for the Client (brand, management company) at the customer level (hotel, resort, etc.) as per the Client Plan

Educate and encourage changes of customers’ behavior by presenting the value of Avendra’s supply chain resources in a consultative fashion, working with customers on converting from existing suppliers to Avendra Contracted Suppliers during the onboarding process and beyond

Advocate for the customers during contracting initiatives by balancing the overarching contracting philosophy and the customer service needs

Build and maintain regional and national supplier relationships

Collaborate with the Regional SSCM Director to monitor supplier performance and work efficiently to ensure best supplier performance within the market

Identify opportunities to grow Spend through new suppliers and / or new categories of suppliers

Manage New Customer implementation process along with the Avendra Implementation team including customer / supplier conference calls, kick-off / implementation meetings and follow-up processes

Analyze customer participation, satisfaction and utilization of program-approved suppliers; identify gaps in unutilized opportunities and introduce suppliers to match the specific customer’s operational needs, focusing on growth in participation with the Avendra-approved suppliers.

Document FSCR / Customer / Supplier communications in eRM, to include comprehensive call reports based on customer visits

Secondary Responsibilities

As appropriate, manage the accounts which are assigned to you as the Account Manager, i.e. single units, and / or smaller Clients

Provide internal support to other Avendra teams :

Regional SSCM : ensure alignment and support of any local contracting initiatives, e.g. RFATs, contract renewals, new initiatives

Quality Assurance : ensure alignment and utilize this resource as needed

Sales : participate, as needed, in complex Discoveries where regional knowledge is required

Qualifications

Strong interpersonal and customer service skills; good presentation skills

Ability to bring customer and supplier together to demonstrate Avendra value proposition

Solid purchasing program, supply chain knowledge and / or hotel experience to be credible with customers and vendors

Strong analytical skills

Excellent problem resolution skills

The ability to work independently with a flexible schedule; being able to prioritize multiple projects and requirements to include customer visits, follow-up work, formal documentation of the accomplishments and internal support requests

Demonstrated knowledge of the Lodging / Hospitality industry and relevant work experience

Overnight Travel Requirements. Type : All modes of transportation, percentage 25-50%, length : 1-2 nights

Years of Relevant Experience. 8-10 years of experience

Education Requirements. BS / BA in relevant field preferred

Benefits

COMPENSATION : The salary rate for this position ranges from $85,000 to $105,000 depending on circumstances including an applicant’s skills and qualifications, certain degrees and certifications, prior job experience, market data, and other relevant factors. This is Aramark’s good faith and reasonable estimate of the range of compensation for this position as of the time of posting.

If hired, employee will be in an “at-will position” and Aramark reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time and for any reason, including, but not limited to, for reasons related to individual performance, Aramark or individual department / team performance, and market factors.

BENEFITS : Aramark offers a wide array of comprehensive benefit programs and services including medical, dental, vision, and work / life resources to our benefits-eligible salaried Aramark employees. Additional benefits include retirement savings plans like 401(k) and paid days off such as parental leave, vacation, sick leave, and disability coverage. Salary eligible benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and / or works.

Flexible work arrangements

Paid Time Off (PTO), Vacation, nine (9) paid holidays

Volunteer days, community partnerships, Employee Assistance Program

Your choice of three medical plans, two carriers to choose from & My Healthy Changes well-being program

Adoption Assistance & Paid Parental Leave

Tuition Funding Sources and Scholarship Programs

Retirement plan with match on annual contributions

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http : / / www.aramarkcareers.com or connect with us on Facebook , Instagram and Twitter .

Salary : $85,000 - $105,000

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Field Support & Customer Relations Manager - Avendra International

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