IT Technical Analyst

Overview :

The IT Technical Analyst provides well demonstrated expertise in the areas of Change Management, Development and Operations (DevOps), Patching and Upgrades of assigned applications. This includes but not limited to conducting research on best practices in change management, working with IT managers and other teams to prioritize changes, getting the changes approved, and coordinating releases with the other change owners to minimize conflicts, impact, and downtime. Monitoring, and supporting company’s EDI processes with ability to learn new technologies. Modeling Vestis’s Mission and Values, this role will enhance and maintain the Change, Configuration and Release Management programs, mentor, develop, and build effective relationships with leaders throughout the organization. This role reports to the IT Systems Manager, QA & IT Governance.

Responsibilities / Essential Functions :

• Leading the configuration of Change Management environments (Prod and Dev) and ensure application is available for change submissions.
• Monitor, audit, and reviewing business use of and adherence to the company’s Change Management Policies through the use of the application used to manage change implementation. Offer corrective measures where process is not followed.
• Design and manage Change Management workflows to facilitate code deployments to various stages of the Software Development Life Cycle (SDLC).
• Design and implement change approval workflows and ensure proper access management to code repositories are enforced.
• Coordinating communication efforts with members of the organization to ensure that they are aware of and understand upcoming changes. Schedule weekly change review (CAB) meetings with stakeholders to review changes prior to production approval.
• Administer Azure DevOps 2019 Server environment and ensuring team projects access always.
• Support daily operation of company’s Electronic Data Interchange (EDI) with customers and vendors. Knowledge of SOA B2B is a plus.
• Creation and support of team projects that support development teams needs and administering security of code repositories.
• Configure code deployment pipelines for build and releases into environments.
• Ensure ServiceNow incidents relating to assigned application areas are resolved in a timely manner conforming to Service Level Agreements set.
• Provide Change Management policy and procedures training to newly onboarded partners and Self Develop where opportunities arise.
• Developing training programs to prepare employees for change, communicating new policies and procedures, and motivating employees to embrace change.
• Reviewing change requests to identify areas of potential conflict or problems that may arise during a change effort.
• Assist in enrichment and enhancement of company’s change approaches and methodology, based on current past working results.
• Offer timely and insightful suggestions on team operating efficiencies and approaches that offer optimal outcomes to the team and business users.
• Supporting the goals of the company’s technological alignment efforts
• Seeking out and implementing continuous process improvement opportunities
• Supporting internal communications related to business improvements and processes, system upgrades, and enhancements.
• Build and sustain working relationships with all Vestis functional areas.
• Overseeing appropriate vendor relationships related to associated technologies, services, and solutions needed to operate enterprise functions.
• Ensuring accurate and efficient governance policy development and adherence
• Report on statuses when requested.
• Maintain good standing and completion on all compliance related matters (i.e., assigned mandatory trainings, actions required from audits, corporate policies, etc.)
• Perform all additional duties and responsibilities based on the direction and guidance of supervisor.

Knowledge / Skills / Abilities :

Working Environment / Safety Requirements :

Experience / Qualifications :

License Requirements / Certifications :

Vestis offers a wide array of comprehensive benefit programs and services including medical, dental, vision, short and long term disability, basic life insurance, and paid parental leave. Employees are able to enroll in the company’s 401k plan. Employees are eligible for 120 hours of vacation, 16 hours of floating holidays, and paid sick time every year. Employees will also receive 9 paid holidays throughout the calendar year

Compensation : The salary rate for this position ranges from $75,000 to $ 93,000, depending on circumstances including an applicant’s skills and qualifications, certain degrees and certifications, prior job experience, market data, and other relevant factors.

Salary : $75,000 - $93,000