What are the responsibilities and job description for the Labor Relations Manager - Fenway Park position at Aramark?
The Employee Relations Manager, located at Fenway Park s is responsible for providing support to managers and employees regarding HR policies and practices, researching and/or investigating concerns and making recommendations that promote positive employee relations. Main area of responsibility is to serve as a resource to management and employees in solving day-to-day workplace matters.
? Counsel, guide, and educate managers for optimal performance and resolution of complex employee relations and performance management/discipline matters
? Provide non-routine HR Policy consultation, guidance and interpretation for employees, and managers
? Respond to and resolve complex employee complaints regarding policy violations, such as allegations of discrimination, harassment, and other work related issues originating from the employee hotline and other sources.
? Recommend appropriate resolution of complaints, develop action plans and follow up to ensure completion.
? Coach and advise managers on performance management and discipline matters; ensure documentation is in place and strategize appropriate corrective action steps. Review draft performance improvement plans prior to delivery to the employee.
? Consult and review involuntary terminations. Collaborate with HR Business Partners, and/or line of business leadership as required to properly mitigate risk.
? Develop position statements in response to local, state or federal labor complaints, charges, audits and other legal matters.
? Review dashboard metrics daily to optimize productivity and ensure work is completed in accordance with service level agreements (SLAs)
- Bachelor?s degree in HR or related field is required.
- 3- 5 years of experience in a union environment
- Negotiation skills and can provide strategic direction when needed to handle grievances and arbitrations.
- HR certification is preferred
- Working knowledge of state and federal employment laws
- Demonstrated experience working across multiple states
- Exercise sound judgment and make decisions in a fair and consistent manner
- Ability to handle stressful situations with grace and diplomacy and remain neutral in difficult employee relations issues
- Communicate effectively, both orally and in writing, with individuals at all levels within the organization
- Ability to handle sensitive and highly personal information on a daily basis and maintain confidentiality
- Work independently to analyze data and provide management with constructive recommendations
- Proficient in Microsoft Office and experience with case management technology preferred
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Our Mission
Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.
At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.
About Aramark
The people of Aramark proudly serve millions of guests every day through food, facilities, and uniform services in 19 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.
About the Company:
Aramark
We focus on enriching and nourishing the lives of millions all over the world, providing a wide range of services—food, facilities and uniforms—to a diverse group of clients in 19 countries. We serve world champion sports teams, Fortune 500 companies, state-of-the-art healthcare providers and the world’s leading educational institutions. And every day, we dream of ways to do it better through our commitment to innovation and our passion for excellent customer service.
Innovation inspired by you
The better we know the people we serve, the greater the experiences we can develop. Whether it’s food service, facilities or uniforms, our proprietary programs allow us to understand the wants and needs of our audiences.
Armed with that knowledge, our Service Stars spring into action, combining insights and ingenuity to deliver moments that make a difference. These innovations could be game-changing campus transformations. Or a simpler, quicker way for you to access condiments at the ballpark. In any case, our innovations help create experiences that make an impact.
Beyond great service
Another key part of what makes us different is something we call service excellence.
To us, service excellence isn’t just about providing great customer service. It also means using time-tested practices and proven processes to get it right every day, everywhere, in everything that we do. And it's also about striking the perfect balance between doing something well over and over again and being responsive enough to the changing needs of clients and customers. It’s being open to the continuing cycle of innovation. Excellent, but never satisfied. Process-driven, but never locked in place.
We never stop thinking of new, better ways to get it right when our people impact the lives of clients and consumers every day.
Our people make all the difference—we make sure of it
Our commitment to hiring, training and rewarding the right people ensures that our employees are more than just hard workers. They’re Service Stars, and that means they can be counted on to go above and beyond, every single day.
We understand that many times our people are literally the face of your business. That’s why all 270,000 Service Stars receive continual access to professional development and proprietary skills training.
The bottom line is this: when you work with Aramark, you can be confident you’ll be collaborating with the right people with the right skills and the right attitude. That’s true whether it’s for strategic expertise, operational excellence or just serving a morning coffee. That’s our commitment as trusted partners and Service Stars. That’s the Aramark way.
Company Size:
10,000 employees or more
Industry:
Food and Beverage Production
Founded:
1936
Website:
https://www.aramark.com/
