What are the responsibilities and job description for the Lead Dispatcher Specialist position at ARAMARK?
About the Job
This Lead Dispatcher Specialist role oversees the scheduling and operation of daily shuttle runs. To excel in this position, one must have strong multitasking skills, previous experience in a transportation-related dispatch office, and excellent communication and organizational skills.
Key Responsibilities:
- Covering daily as well as special transportation events.
- Communicating needs within this context.
- Directing and coordinating field transportation operations as directed by the Dispatch Assistant Manager or as needed.
- Responding appropriately to needs communicated via radio and land-lines.
- Maximizing the productivity of the shuttle at all times with the Transportation Manager.
- Training new hires on the POS system, overall safety, and job responsibilities.
- Monitoring and documenting departmental personnel regarding processes and procedures involving radio calls, proper driver check-in and check-out/punctuality procedures, proper reporting procedures, and notification of random and reasonable suspicion drug/alcohol test procedures.
- Assigning and dispatching appropriate vehicle equipment per event.
- Working closely with all other transportation departments to ensure efficient and timely service for guests.
- Being the first point of contact for emergencies.
- Acting as a communication hub for management and staff during any emergencies. Data entry is required, including but not limited to, all ridership data.
- Responsible for general knowledge of corporate environmental policies and procedures and how they relate to their job functions.
- Ensuring that corporate policies and procedures are posted on bulletin boards.
- Employee responsible for knowing the environmental aspects and associated impacts of their job position.
- Employee will have no less than one performance review per season, including an evaluation of performance standards as they relate to work instructions addressing their department's environmental aspects.
- Employee will be aware of environmental objectives and targets within their department and how these objectives and targets affect their job performance.
- Other duties as assigned.
Aramark values employees who develop new skills and take initiative to get the job done. Job duties may change or new ones may be assigned without formal notice.
