What are the responsibilities and job description for the Lodging Quality Inspector position at Aramark?
Job Description
The Hospitality Worker Lead is responsible for ensuring guest satisfaction by booking reservations, assisting with guest needs, and resolving or escalating any guest concerns or issues. May also be responsible for oversight or delegation of responsibilities within the guest services operation including luggage transport.Key Responsibilities:
• Schedules and assigns daily work assignments of the guest services team and oversees completion of tasks.
• Trains and guides guest service staff on job duties, customer service, systems, and procedures.
• Greet and provide customer service to guests while anticipating their needs.
• Responsible for performing service recovery to patients/customers who have received unsatisfactory service.
• Book reservations and coordinate registration.
• Operate a register and/or software system to complete cash and credit card transactions.
• Answers phone calls and delivers messages as needed.
• Maintains excellent customer service and positive attitude towards guests, customers, clients, co-workers, etc.
• Reconciles disputed guest charges.
• Participates in Quality Assurance Programs and reviews to address areas in need of improvement.Qualifications:
• Supervisory experience in a related role preferred.
• Previous guest services experience required.
• High school diploma or equivalent required.
• Demonstrates excellent customer service skills.
• Demonstrates interpersonal and communication skills, both verbal and written.
• Demonstrates organization skills, accuracy, and attention to detail.About Aramark:
Aramark is a leading provider of food, facilities, and uniform services to businesses, institutions, and governments around the world. At Aramark, we strive to do great things for our employees, partners, communities, and the environment. We believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. Our commitment to diversity and inclusion makes us a leader in our industry and a place where you can build a fulfilling career.
The Hospitality Worker Lead is responsible for ensuring guest satisfaction by booking reservations, assisting with guest needs, and resolving or escalating any guest concerns or issues. May also be responsible for oversight or delegation of responsibilities within the guest services operation including luggage transport.Key Responsibilities:
• Schedules and assigns daily work assignments of the guest services team and oversees completion of tasks.
• Trains and guides guest service staff on job duties, customer service, systems, and procedures.
• Greet and provide customer service to guests while anticipating their needs.
• Responsible for performing service recovery to patients/customers who have received unsatisfactory service.
• Book reservations and coordinate registration.
• Operate a register and/or software system to complete cash and credit card transactions.
• Answers phone calls and delivers messages as needed.
• Maintains excellent customer service and positive attitude towards guests, customers, clients, co-workers, etc.
• Reconciles disputed guest charges.
• Participates in Quality Assurance Programs and reviews to address areas in need of improvement.Qualifications:
• Supervisory experience in a related role preferred.
• Previous guest services experience required.
• High school diploma or equivalent required.
• Demonstrates excellent customer service skills.
• Demonstrates interpersonal and communication skills, both verbal and written.
• Demonstrates organization skills, accuracy, and attention to detail.About Aramark:
Aramark is a leading provider of food, facilities, and uniform services to businesses, institutions, and governments around the world. At Aramark, we strive to do great things for our employees, partners, communities, and the environment. We believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. Our commitment to diversity and inclusion makes us a leader in our industry and a place where you can build a fulfilling career.
