What are the responsibilities and job description for the Night Audit - Mesa Verde position at Aramark?
Job Description
About Mesa Verde National Park :
Mesa Verde National Park is the archaeological wonder of Colorado. Famous for the elaborate sandstone cliff dwellings built by the Ancestral Puebloans, the park protects over 5,000 sites & over 600 dwellings that date back more than 1,400 years ago. Aramark operates the Fair View Lodge just 15 miles from the park’s entrance. Enjoy the tranquility & all activities Mesa Verde has to offer including hiking, guided tours, photography, camping, & birdwatching.
The Night Audit is responsible for ensuring guest satisfaction by booking reservations, assisting with guest needs, and resolving or escalating any guest concerns or issues. May also be responsible for oversight or delegation of responsibilities within the guest services operation including luggage transport.
COMPENSATION : The hourly rate for this position ranges from $16.00 to $16.00, depending on circumstances including an applicant’s skills and qualifications, certain degrees and certifications, prior job experience, market data, and other relevant factors. Additional compensation may include a bonus or commission (if relevant). This is Aramark’s good faith and reasonable estimate of the range of compensation for this position as of the time of posting.
If hired, employee will be in an “at-will position” and Aramark reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time AND FOR ANY REASON, including, BUT NOT LIMITED TO for reasons related to individual performance, Aramark or individual department / team performance, and market factors.
BENEFITS : Aramark offers a wide array of comprehensive benefit programs and services including medical, dental, vision, and work / life resources to our benefits-eligible hourly Aramark employees. Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage. Hourly eligible benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and / or works.
Position Type : Seasonal
Season Dates : Mid April - Mid October 2025
Housing : Employee housing is available
Job Responsibilities
- Schedules and assigns daily work assignments of the guest services team and oversees completion of tasks
- Trains and guides guest service staff on job duties, customer service, systems, and procedures
- Greet and provide customer service to guests while anticipating their needs
- Responsible for performing service recovery to patients / customers who have received unsatisfactory service.
- Book reservations and coordinate registration
- Operate a register and / or software system to complete cash and credit card transactions
- Answers phone calls and emails and deliver messages as needed.
- Maintains excellent customer service and positive attitude towards guest, customers, clients, co-workers, etc.
- Reconciles disputed guest charges.
- Participates in Quality Assurance Programs and reviews to address areas in need of improvement.
At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.
Qualifications
This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and / or extended walking and standing. This role may also require uniforms and / or usage of Personal Protective Equipment (PPE).
About Aramark
Our Mission
Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.
At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.
About Aramark
The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http : / / www.aramarkcareers.com or connect with us on Facebook , Instagram and Twitter .
Salary : $16
