Retail Manager - Pikes Peak

Job Description

Aramark Destinations Pikes Peak is seeking a Retail Manager responsible for overseeing the operations of retail locations at the Summit Visitor Center, Glen Cove Inn, and Crystal Reservoir Gift Shop. The Retail Manager must ensure efficient store operations in accordance with Aramark?s policies, procedures, and client contracts. This role is essential in delivering exceptional guest experiences by coordinating store services, merchandising, inventory management, and overall operational needs.

COMPENSATION: The salary range for this position is $65,000 to $70,000. If both numbers are the same, that is the amount that Aramark expects to offer. This is Aramark?s good faith and reasonable estimate of the compensation for this position as of the time of posting.?

There is no predetermined application window for this position, the position will close once a qualified candidate is selected. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including, but not limited to, the Los Angeles County Fair Chance Ordinance for Employers, the California Fair Chance Act, and the San Francisco Fair Chance Ordinance to the extent that those laws apply to the opportunity.

HOUSING NOT AVAILABLE

Job Responsibilities

• Retail Operations Management: Oversee all aspects of store operations at the Pikes Peak Summit Visitor Center, Glen Cove Inn, and Crystal Reservoir Gift Shop, ensuring efficiency and compliance with company policies.

• Inventory and Merchandising: Manage product inventory, ticketing, distribution, and merchandising strategies.

• Customer Experience: Lead and implement customer service programs, ensuring guests receive a positive and engaging experience.

• Financial Accountability: Maintain cash and credit card accountability, verify financial transactions, and monitor profit and loss (P&L) performance.

• Staffing and Development: Work with HR to recruit, hire, and train staff while maintaining adequate event-based staffing levels within budget.

• Security and Compliance: Ensure proper opening and closing procedures, security requirements, and compliance with Aramark standards.

• Issue Resolution: Address and resolve customer concerns and employee-related challenges effectively.

• Inventory Audits: Conduct periodic physical inventories, manage potential discrepancies, and verify accurate ticketing of merchandise.

• Client and Vendor Relations: Maintain effective client and vendor relationships to foster business growth and operational success.

• Visual Merchandising: Utilize experience in developing and implementing planograms to create visually appealing displays that enhance the customer shopping experience and drive sales.

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change, or new ones may be assigned without formal notice.

Qualifications

• Education & Experience: Requires 2-4 years of retail management experience or a combination of education and experience that provides equivalent knowledge and skills.

• Degree Requirement: Bachelor?s degree in business, hospitality, or a related field preferred.

• Technical Skills: Familiarity with Microsoft Office and Point of Sales (POS) systems.

• Scheduling Flexibility: Ability to work a flexible schedule, including evenings and weekends, and holidays as needed for events.

• Organizational Skills: Strong leadership, organizational, and problem-solving abilities.

• Financial Acumen: Experience with P&L management and contract-managed services preferred.

• Customer Service Excellence: Ability to demonstrate outstanding customer service aligned with Aramark?s service model.

• Ability to work at high elevations and adapt to varying weather conditions for extended periods of time.

Education

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.