Freight Forwarding Operations Manager

JOB PURPOSE:

The Freight forwarding Operations Manager will be responsible for all operational activities and a team of freight forwarding professional, dealing with all services including air and ocean freight consolidation and forwarding, imports and exports, customs clearance, vendor consolidation, distribution, and other value-added services.

KEY ACCOUNTABILITIES:

· Processing shipments end-to-end from booking at origins to delivery for ocean, air and domestic shipments.

· Communicate all expectations to carriers – paying extra attention to special requirements, ensuring the carrier can meet all requirements.

· Receive and process various documents for accuracy, which requires operational knowledge of customers, carriers, and procedures.

· Enter various operational/customer data in software systems, work to identify missing or potential operational or service concerns and communicate with appropriate groups as necessary to resolve.

· Address various internal and external customer questions and concerns regarding shipments, billing, status, services, carriers, and other needs; deal with complex or escalated customer needs as appropriate.

· Track orders and shipments and assist with tracing as needed.

· Assist with running and summarizing operational reports and details; present information to co-workers or supervisors as needed.

· Interface with airlines, ocean shipping, truck and related carriers to understand requirements.

· Assist with preparing information required for quotes or address potential services; may provide more standard to complex quotes.

· Analyze market data and trends and report creation.

· Reporting team performance, supported by key data and sound, accurate analysis.

· Develop working relationships with internal and external customers, assist with account management such as maintaining customer profiles, details and service needs.

· Create and process invoices, review for operational accuracy, and work with customers on questions and payment.

· Process improvement and efficiency.

· Regular Customer visits and development of key stakeholder relationships.

· Attend and contribute to quarterly business reviews with senior leadership.

· Perform other duties as assigned.

· Manage, train and hire additional members for the Operations Team.

EXPERIENCE:

· Proven experience in international freight forwarding with ocean and air products.

· Must have high proficiency in Cargowise Operating System.

· Understanding and following policies and procedures.

· Proven ability to track and trace basic shipments or product.

· Understanding of providers, carriers and services in related supply chain environments.

· Ability to communicate effectively all potential concerns or delays.

· Operating in a fast pace and changing environment.

· Operating in both a team and individual contributor environment.

· Communicating with co-workers to provide and receive direction.

· Preparing basic reports, queries, and operational information.

· Must be able to read, write, and speak English fluently.

SKILLS AND ATTRIBUTES:

• Is able to understand and appreciate different and opposing perspectives on an issue, to adapt an approach as the requirements of a situation change, and to change or easily accept changes within the organization or job requirements.

• Can maintain personal effectiveness by managing own emotions in the face of pressure, setbacks or when dealing with provocative situations.

• Can demonstrate an approach to work that is characterized by commitment and motivation.

• Understand the value drivers of the Company and is commercially aware.

• Role models values and behaviors.

• Good ethics and integrity.

• Professional positive demeanor.

• Strong attention to detail.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to Commute:

• Houston, TX (Required)

Ability to Relocate:

• Houston, TX: Relocate before starting work (Required)

Work Location: In person