What are the responsibilities and job description for the Operations Manager position at Aramex?
JOB TITLE: Freight Forwarding Operations Manager
REPORTING TO: Station Manager
MAIN LOCATION: Aramex Houston, 4730 Consulate Plaza Drive, Suite 100, Houston, Texas, 77032. The postholder may be required to travel for the satisfactory performance of their duties and responsibilities.
WHO ARE WE?
Since its foundation over 40 years ago, Aramex has grown to become a global leader in the logistics and transportation industry, recognized for its customized and innovative services for businesses and consumers.
Listed on the Dubai Financial Market (DFM) and headquartered in the UAE, our location bridges the path between East and West, enabling our reach to more customers with the provision of effective and innovative logistics solutions worldwide.
We currently have business operations in 600 cities, across more than 70 countries worldwide and employ over 16,000 professionals. Aramex operates through four well-defined business products which offer scale, diversification and an end-to-end service offering for customers, and support the Company’s efforts to capture greater global market share within both the B2C and B2B customer segments. These products are: 1. International Express, which includes Aramex’s Parcel forwarding business (Shop & Ship and MyUS), 2. Domestic Express, 3. Freight-Forwarding, 4. Logistics and Supply Chain Solutions.
JOB PURPOSE:
The Freight forwarding Operations Manager will be responsible for all operational activities and a team of freight forwarding professional, dealing with all services including air and ocean freight consolidation and forwarding, imports and exports, customs clearance, vendor consolidation, distribution, and other value-added services.
KEY ACCOUNTABILITIES:
- Processing shipments end-to-end from booking at origins to delivery for ocean, air and domestic shipments.
- Communicate all expectations to carriers – paying extra attention to special requirements, ensuring the carrier can meet all requirements.
- Receive and process various documents for accuracy, which requires operational knowledge of customers, carriers, and procedures.
- Enter various operational/customer data in software systems, work to identify missing or potential operational or service concerns and communicate with appropriate groups as necessary to resolve.
- Address various internal and external customer questions and concerns regarding shipments, billing, status, services, carriers, and other needs; deal with complex or escalated customer needs as appropriate.
- Track orders and shipments and assist with tracing as needed.
- Assist with running and summarizing operational reports and details; present information to co-workers or supervisors as needed.
- Interface with airlines, ocean shipping, truck and related carriers to understand requirements.
- Assist with preparing information required for quotes or address potential services; may provide more standard to complex quotes.
- Analyze market data and trends and report creation.
- Reporting team performance, supported by key data and sound, accurate analysis.
- Develop working relationships with internal and external customers, assist with account management such as maintaining customer profiles, details and service needs.
- Create and process invoices, review for operational accuracy, and work with customers on questions and payment.
- Process improvement and efficiency.
- Regular Customer visits and development of key stakeholder relationships.
- Attend and contribute to quarterly business reviews with senior leadership.
- Perform other duties as assigned.
- Manage, train and hire additional members for the Operations Team.
EXPERIENCE:
- Proven experience in international freight forwarding with ocean and air products.
- Must have high proficiency in Cargowise Operating System.
- Understanding and following policies and procedures.
- Proven ability to track and trace basic shipments or product.
- Understanding of providers, carriers and services in related supply chain environments.
- Ability to communicate effectively all potential concerns or delays.
- Operating in a fast pace and changing environment.
- Operating in both a team and individual contributor environment.
- Communicating with co-workers to provide and receive direction.
- Preparing basic reports, queries, and operational information.
- Must be able to read, write, and speak English fluently.
SKILLS AND ATTRIBUTES:
- Is able to understand and appreciate different and opposing perspectives on an issue, to adapt an approach as the requirements of a situation change, and to change or easily accept changes within the organization or job requirements.
- Can maintain personal effectiveness by managing own emotions in the face of pressure, setbacks or when dealing with provocative situations.
- Can demonstrate an approach to work that is characterized by commitment and motivation.
- Understand the value drivers of the Company and is commercially aware.
- Role models values and behaviors.
- Good ethics and integrity.
- Professional positive demeanor.
- Strong attention to detail.
WHAT CAN YOU EXPECT FROM WORKING AT ARAMEX:
- Competitive salary.
- Company bonus scheme.
- Generous PTO entitlement, increasing with length of service.
- 401K.
- Life Insurance.
- Personal and professional development and growth.
- Unfortunately, we are unable to provide Visa sponsorship, and therefore cannot employ anyone who does not already have the legal right to live and work in the United States.
**This role is fully On-Site, we will not be able to support Hybrid or Remote Working.
ADDITIONAL REQUIREMENTS:
- In addition to the duties and responsibilities listed, the postholder may be required to perform other duties assigned by the Station Manager/Vice President/CEO from time to time. Subject to adequate experience and/or training.
- To participate in the annual performance appraisal and objective setting scheme.
- To work in accordance with all company policies including Health and Safety, Employment, Staff, Quality and Environmental.
- It is important that during the employment with the Company and any time thereafter, that any information relating to the affairs of the Company is treated with the highest level of confidentiality.
Company Overview:
Since our founding in 1982 we have grown to become a world leader in comprehensive transport and delivery solutions for business and consumers. Headquartered in Dubai, at the heart of the world’s most dynamic commercial hub and on the site of historic trade routes linking east and west, commerce and transport are deeply embedded in Aramex’s DNA. We are dedicated to transforming the face of trade, expanding our operations rapidly to better connect businesses and consumers worldwide.
