What are the responsibilities and job description for the Customer Support Specialist position at ARB USA?
Company
ARB is a world leader in the manufacture and distribution of high quality 4x4 and off-road accessories, including; air locking differentials, air compressors, bumpers, suspension systems, roof racks, skid plates, roof top tents, recovery gear, and more.
Job Description
We are looking to add a motivated individual to our team in the role of Customer Support Specialist. This vital position requires an organized, action-oriented, flexible problem-solver, who can assist customers in expediting orders and correcting pre-sale queries. This is a full time (M-F), in person position, based at our Auburn, WA. office.
Responsibilities include, but are not limited to the following:
- Facilitating the pre-sales process through parts selection, answering vehicle specific inquires, tracking open sales orders, issue resolution, and overall customer service and support
- Resolving tickets representing consumer-generated technical requests or problems
- Participating in product training and new product launches
- Assisting the marketing team with the development of resources for the online knowledge base (Zendesk)
- Referring customers to published materials, secondary sources, and more senior staff when needed
- Answer frequent phone calls in a polite and professional manner
- Process product returns - unpack returned merchandise, inspect package and product condition, and assess paperwork sent in with return instructions for proper return procedure
- Identify critical distribution issues and online technical issues and report them to the correct personnel
- Other related tasks as assigned
Experience/Skills:
- Automotive knowledge and experience highly preferred
- Excellent problem-solving and troubleshooting skills
- Courteous and helpful phone presence
- Strong customer-service skills
- Collaborative mindset
- Detail oriented
- Knowledge of MS Office Suite and JDE software a plus
- Ability to work and thrive both independently and in a team environment
Compensation/Benefits:
- Competitive salary
- Medical/Dental/Vision/Life insurance
- 10 paid holidays
- Paid vacation/Sick leave
- 401K with company contribution
- Employee Discount
Job Type: Full-time
Job Type: Full-time
Pay: $21.00 - $23.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
Work Location: In person
Salary : $21 - $23
