What are the responsibilities and job description for the Team Manager - Claims - Wakefield MA - Hybrid position at Arbella Insurance Group?
At Arbella, people are our priority! We know that the only thing more important than attracting the best is retaining the best. That's why many of our employees have been with us for more than ten years, and some since the very beginning. We provide a collaborative work environment, flexible work arrangements and exceptional benefits packages. It's no wonder our employees have voted Arbella one of Boston Business Journal's "Best Places to Work" every year since 2009!
Other perks include :
On-site gym, fitness classes, and one-on-one personal training
On-site nurse, nutritional counseling, and mental health resources
Full-service cafeterias
Free shuttle service to Quincy Adams T Station
Tuition assistance programs
Opportunities to get involved : Arbella Activities Committee, Diversity and Inclusion Council, and more
A company committed to helping others : volunteer opportunities, employee-led community efforts, and the Arbella Insurance Foundation
Robust training, mentorship, and professional / personal development programs
Colleagues who genuinely care about each other
We're committed to building a workplace that's diverse, inclusive, and equitable for everyone. When you work at Arbella, you work at a company and in an industry that prioritizes service and the community. We've created an inspiring and engaging culture that enables each employee to achieve success and make a meaningful impact.
Under limited direction, lead the investigation and timely disposition of first and third party claims. These claims may require a high level of technical experience and may involve large damages and / or questions of coverage. Oversee team performance and production to ensure Claim department goals are achieved in support of the business plan. Responsible for execution of tactical, day-to-day activities and imparting functional technical expertise.
Select, train and develop an effective and efficient staff
Establish and communicate clear performance standards and objectives
Conduct performance evaluations; recommend salary adjustments, promotions, transfers, and dismissals
Counsel employees on educational and job opportunities which will enhance their career development
Spend time coaching, mentoring, training, and developing their staff, addressing other responsibilities that need to be done at this level, and an appropriate work-life balance has been achieved
Ensure exceptional customer service and high quality work is delivered from direct reports
Monitor operations and staff and recommend, when necessary, changes in methods, procedures, structure and additions or changes in personnel to secure optimum utilization of resources
Keep staff informed of current problems, changes and new developments in the department and company by conducting periodic meeting
Administer all policies and procedures contained in the Arbella Employee Handbook; communicate to staff, interpret as necessary, and ensure compliance
Monitor reports on productivity trends; recommend and implement changes on an ongoing basis to improve productivity
Compile and analyze data and create reports to provide information to management
Operate, input and retrieve information using the automated claim system; request checks, form letters and other correspondence through the automated claim system
Analyze claim files, write directives concerning the files and assign or reassign files to claim representatives
Review files on a periodic basis to determine accuracy and completeness and, if required, issue directives for further investigation, evaluation, negotiations and / or contact with legal channels
Monitor the accuracy, completeness, and the appropriateness of billings (e.g. legal, medical, appraisal) when reviewing claim files
Review reserve recommendations, establish reserves and make recommendations on reserves exceeding authority
Provide the necessary guidance to unit personnel on investigations, appraisals of damages, liability, coverage and settlement techniques
Assist in establishing Claim Office objectives supportive of the Claim Department business objectives
Assist in the selection and evaluation of defense attorneys, medical examiners and independent adjusters
Review and assist in preparing suit cases for forwarding to legal counsel, checking to assure that coverage is not exceeded, that legal reserves are adequate and confer with attorneys about these matters
Service new larger risks and agents within Claim Office territory
Organize workflows of the automated claim system to provide maximum productivity
Assist in the training of new Claims Technical Team Managers
Control expenses to meet the Claim Office budget and keep expenditures to a minimum
Extend settlement authority as warranted and / or investigate and settle difficult cases as required or requested to assure proper investigation and disposition of all cases
Attend trials, no-fault medical arbitration, and inter-company arbitration hearings, if requested
Assist in the training of staff in the operation and uses of the automated claim system
Monitor workplace and work practices to ensure safe office conditions, and make recommendations and / or changes as necessary
Keep Manager informed verbally and in writing of activities and problems within assigned area of responsibility; refer matters beyond limits of authority and expertise to Manager for direction
Perform other related work as required or requested
Requirements
Consistently achieves all key performance indicators in support of business plan while successfully demonstrating leadership competencies.
Excellent communication, customer service and time management skills.
Attract, develop and retain top talent including leveraging individual development efforts and succession planning
Demonstrates the ability to proactively identify strategic opportunities and develops, implements and drives identified solutions
Effectively manage within established budget
Create and lead a high-performing, engaging team
Bachelors degree preferred with progressive claim experience.
Keep a pulse on the job market with advanced job matching technology.
If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution.
Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right.
Surveys & Data Sets
What is the career path for a Team Manager - Claims - Wakefield MA - Hybrid?
Sign up to receive alerts about other jobs on the Team Manager - Claims - Wakefield MA - Hybrid career path by checking the boxes next to the positions that interest you.
Not the job you're looking for? Here are some other Team Manager - Claims - Wakefield MA - Hybrid jobs in the Wakefield, MA area that may be a better fit.
We don't have any other Team Manager - Claims - Wakefield MA - Hybrid jobs in the Wakefield, MA area right now.
