What are the responsibilities and job description for the Service Center Associate - Hybrid position at Arbella Insurance?
Why Arbella?
At Arbella, we're focused on people. We work hard to attract and retain the best. That means providing a great work environment, encouraging work / life balance, offering flexible work arrangements, and competitive, industry-leading salaries and benefits packages. We invest in our employees and encourage them to grow so that we, too, can grow as a company.
Other perks include :
- On-site gym and fitness classes and one-on-one personal training
- On-site nurse, nutritional counseling, and mental health resources
- Full-service cafeterias
- Free shuttle service to Quincy Adams T Station
- Tuition assistance programs
- Opportunities to get involved : Arbella Activities Committee, Diversity and Inclusion Council, and more
- A company committed to community : volunteer opportunities, employee-led community efforts, and the Arbella Insurance Foundation
- Robust training, mentorship, and professional / personal development programs
- Colleagues who genuinely care about each other
Arbella is committed to building a workplace that's diverse, inclusive, and equitable for everyone. We've created a culture that supports a diverse workplace where all are valued for their talents and are empowered to reach their full potential.
It's no wonder our employees have voted Arbella one of the Boston Business Journal's "Best Places to Work" every year since 2009, and #1 in 2023!
We are seeking motivated candidates who have a passion for providing exceptional customer service! The Service Center Operations Associate is an individual who understands and supports our commitment to exceptional service consistent with Arbella's brand. They thrive in a fast-paced environment, are driven learners and can adapt to change.
This role's responsibilities include managing inbound and outbound customer, agent, and third-party inquiries across multiple communication channels, making timely and accurate policy changes. The Service Center Operations Associate will actively participate as a member of a cohesive team to provide best in class service to our customers and agents in a real time environment.
In this role you will :
Requirements :
This career opportunity starts around $22.00 per hour, or more, depending on skills and work experience. We value work-life balance, our work schedule is 36.25 hours per week. All Arbella employees are eligible for a profit share bonus program, exceptional benefit and wellness programs, career development, flexible schedules and much more. Check out some of the amazing benefits and programs we offer to all employees.
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Salary : $22
