What are the responsibilities and job description for the Team Manager - Claims - Wakefield MA - Hybrid position at Arbella Service Company, Inc.?
Other perks include:
• On-site gym, fitness classes, and one-on-one personal training
• On-site nurse, nutritional counseling, and mental health resources
• Full-service cafeterias
• Free shuttle service to Quincy Adams T Station
• Tuition assistance programs
• Opportunities to get involved: Arbella Activities Committee, Diversity and Inclusion Council, and more
• A company committed to helping others: volunteer opportunities, employee-led community efforts, and the Arbella Insurance Foundation
• Robust training, mentorship, and professional/personal development programs
• Colleagues who genuinely care about each other
We’re committed to building a workplace that’s diverse, inclusive, and equitable for everyone. When you work at Arbella, you work at a company and in an industry that prioritizes service and the community. We’ve created an inspiring and engaging culture that enables each employee to achieve success and make a meaningful impact.
Under limited direction, lead the investigation and timely disposition of first and third party claims. These claims may require a high level of technical experience and may involve large damages and/or questions of coverage. Oversee team performance and production to ensure Claim department goals are achieved in support of the business plan. Responsible for execution of tactical, day-to-day activities and imparting functional technical expertise.
Select, train and develop an effective and efficient staff
Establish and communicate clear performance standards and objectives
Conduct performance evaluations; recommend salary adjustments, promotions, transfers, and dismissals
Counsel employees on educational and job opportunities which will enhance their career development
Spend time coaching, mentoring, training, and developing their staff, addressing other responsibilities that need to be done at this level, and an appropriate work-life balance has been achieved
Ensure exceptional customer service and high quality work is delivered from direct reports
Monitor operations and staff and recommend, when necessary, changes in methods, procedures, structure and additions or changes in personnel to secure optimum utilization of resources
Keep staff informed of current problems, changes and new developments in the department and company by conducting periodic meeting
Administer all policies and procedures contained in the Arbella Employee Handbook; communicate to staff, interpret as necessary, and ensure compliance
Monitor reports on productivity trends; recommend and implement changes on an ongoing basis to improve productivity
Compile and analyze data and create reports to provide information to management
Operate, input and retrieve information using the automated claim system; request checks, form letters and other correspondence through the automated claim system
Analyze claim files, write directives concerning the files and assign or reassign files to claim representatives
Review files on a periodic basis to determine accuracy and completeness and, if required, issue directives for further investigation, evaluation, negotiations and/or contact with legal channels
Monitor the accuracy, completeness, and the appropriateness of billings (e.g. legal, medical, appraisal) when reviewing claim files
Review reserve recommendations, establish reserves and make recommendations on reserves exceeding authority
Provide the necessary guidance to unit personnel on investigations, appraisals of damages, liability, coverage and settlement techniques
Assist in establishing Claim Office objectives supportive of the Claim Department business objectives
Assist in the selection and evaluation of defense attorneys, medical examiners and independent adjusters
Review and assist in preparing suit cases for forwarding to legal counsel, checking to assure that coverage is not exceeded, that legal reserves are adequate and confer with attorneys about these matters
Service new larger risks and agents within Claim Office territory
Organize workflows of the automated claim system to provide maximum productivity
Assist in the training of new Claims Technical Team Managers
Control expenses to meet the Claim Office budget and keep expenditures to a minimum
Extend settlement authority as warranted and/or investigate and settle difficult cases as required or requested to assure proper investigation and disposition of all cases
Attend trials, no-fault medical arbitration, and inter-company arbitration hearings, if requested
Assist in the training of staff in the operation and uses of the automated claim system
Monitor workplace and work practices to ensure safe office conditions, and make recommendations and/or changes as necessary
Keep Manager informed verbally and in writing of activities and problems within assigned area of responsibility; refer matters beyond limits of authority and expertise to Manager for direction
Perform other related work as required or requested
Requirements
Consistently achieves all key performance indicators in support of business plan while successfully demonstrating leadership competencies.
Excellent communication, customer service and time management skills.
Attract, develop and retain top talent including leveraging individual development efforts and succession planning
Demonstrates the ability to proactively identify strategic opportunities and develops, implements and drives identified solutions
Effectively manage within established budget
Create and lead a high-performing, engaging team
Bachelors degree preferred with progressive claim experience.
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