What are the responsibilities and job description for the Customer Care Specialists (SEASONAL) position at ArbiterSports?
Summary : The primary role of the Customer Success Center Representatives is to answer inbound ArbiterSports and ArbiterPay phone calls, reply to emails from our clients and help with special projects as defined by their manager. This is a seasonal position and will run from date of hire until October 15th. There is a possibility of going to permanent status by the end of the season. Various Shifts. This is an in-office position.
Responsibilities :
- Primary responsibility for answering phone calls for ArbiterSports & ArbiterPay with a polite and attentive attitude within defined service levels.
- Complete assigned emails under the Success Center inbox within 24 hours of receiving it
- Maintain a polite and informative attitude while helping clients on phone calls
- Build strong client relationships as a representative of ArbiterSports
- Responsible for follow-up with assigning clients as needed to ensure the ArbiterSports connection.
- Follow strong customer service practices to maintain the strong relationship between the Company and the client.
- Escalate issues to management when Customer Success Center Representative is unable to resolve the client's situation.
Required Skills :
Salary Description
17. 50 an hour
Salary : $18
