What are the responsibilities and job description for the Associate Marketing and Communications Analyst position at Arbitration Forums Inc.?
JOB TITLE: Associate Marketing and Communications Analyst
JOB CODE: AMCA
REPORTS TO: Director of Marketing and Member Insights
JOB PURPOSE:
An Associate Marketing and Communications Analyst evaluates and shares information on behalf of the organization and posts content on digital platforms. This position uses skills in communications to manage digital communications, often working with distribution, content management, and intranet platforms. They assist with the execution of corporate communication strategies, manage internal communications, and maintain brand reputation. This position is knowledgeable in the design, layout, and development of company collateral.
The objective of this position is to perform duties necessary for the authoring/editing, design, coordination, and development of internal/external communications and documentation across a variety of channels.
This position will initiate, develop, and execute internal and external communications/notifications/documentation for new and/or updated products, processes, and services, as they relate to daily business at all levels. This position will provide communications support to other departments to include drafting/editing collateral and designing graphics. This position verifies the accuracy of information to prevent miscommunication and ensures the safety and confidentiality of information. This position may represent the department on project teams and in meetings for corporate goals and initiatives.
This role assists with administrative marketing and communications-related tasks and objectives related to AF’s products and services. This position will ensure that assignments are completed in a timely manner and are carried out in accordance with AF’s corporate identity (mission/vision/values/brand) and goals. This role will assist with identifying improvement opportunities and developing recommendations to improve processes for marketing and communications-related issues.
DEPARTMENTAL EXPECTATION OF EMPLOYEE
- Adheres to AF Policy and Procedures
- Acts as a role model within and outside AF
- Performs duties as workload necessitates and meets productivity standards
- Maintains a positive and respectful attitude
- Communicates regularly with supervisor about work-related issues
- Demonstrates flexible and efficient time management and ability to prioritize workload
- Consistently reports to work on time prepared to perform duties of position
- Alignment with AF Mission, Vision, and Values
- Well-developed interpersonal and collaboration skills for interacting with members and AF employees in positions of varying degrees of responsibility
- Exercises good judgment to adapt to frequent changes in workload, and to adjust competing priorities quickly
- Ability to maintain strong confidentiality when working with sensitive communications
- Strong verbal communication skills
- Exceptional writing and editing skills
- Exceptional attention to detail and organizational skills
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Develop external and internal marketing collateral and communications, including articles for newsletters and employee intranet, business continuity communications, talking points, training guides, presentations, fact sheets, and product documentation
- Coordinate with SMEs to gather information regarding corporate goal initiatives and other projects to inform communications
- Edit, review, and format external and internal company collateral and ensure material adheres to the organization’s brand guidelines
- Edit graphics for communications, the intranet, and website
- Coordinate with presenters to gather and design content for external and internal meetings
- Assist with inventory management of collateral and documentation
- Ensure communications follow brand guidelines and speak with one voice
- May represent the Communications and Marketing department on project teams and in meetings for corporate goals and initiatives
- Attend employee development training
- Adhere to and communicate corporate style guidelines
- Maintain record of communication assignments in department platform
- Assist with managing a repository of documents for both Marketing and other departments
- Promote the company mission, vision, values
- Serves as a backup to the Marketing and Communications Analyst and other members on the team
- Manage communication requests and socialize turnaround timeframes to set expectations
- Assist internal stakeholders with the communication submission process and guidelines
- Other marketing and communications-related duties as assigned
Work is assigned, reviewed, and approved by the Director of Marketing and Member Insights. Work may be assigned, reviewed, and approved by the Marketing and Communications Analyst and/or the Senior Marketing and Communications Analyst in the absence of the Director of Marketing and Member Insights. Work may also be assigned, reviewed, and approved by other departments within the organization.
QUALIFICATIONS
- Bachelor’s degree in English, creative or technical writing, journalism, or communications
- Two years of experience writing, proofreading, and/or editing preferred
- Proficient in Microsoft Office Suite (Word, Excel, Outlook, and PowerPoint)
- Proficient in Associated Press style and grammar
- Experience with Adobe Creative Suite (Photoshop, InDesign, and Illustrator) and Acrobat Pro
- Excellent time management and organizational skills
- Excellent copywriting, proofreading, and editing
- Exceptional attention to detail and quality conscious
- Strong interpersonal skills and ability to work with employees across all departments from front-line to executive levels
- Strong grasp of the English language and grammar
- Ability to quickly and efficiently shift priorities
- Ability to work with minimal supervision, tackle problems, take immediate action, and proactively follow up
- Ability to grasp technical concepts as it relates to software/hardware enhancements or system disruptions
- Ability to accept constructive criticism
- Ability to accept responsibility and work productively in a highly accountable environment
- Experience with WebEx, Zoom, or related video conferencing software
- Experience with SharePoint and Confluence a plus
- Knowledge of insurance industry a plus
SKILLS
- Ability to read, analyze, and interpret the most complex documents. Ability to respond effectively to the most sensitive inquiries or complaints. Ability to write speeches and articles in original or innovative techniques or style. Ability to make effective and persuasive speeches and presentations on controversial or complex topics to top management, public groups, and/or Boards of Directors.
- Time management, mental arithmetic, abstract thinking, creativity, and attention to detail.
- Ability to utilize good judgment, to adapt to frequent changes in workload, and to adjust competing priorities quickly
AMERICANS WITH DISABILITY SPECIFICATIONS PHYSICAL DEMANDS
While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
WORK ENVIRONMENT
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
AF is a remote working environment.