What are the responsibilities and job description for the Customer Experience Advocate position at Arbor Homes?
About The Role:
Elite Homes, a subsidiary or Arbor Homes, a Berkshire Hathaway Company, is currently looking to hire a Customer Advocate in Louisville, KY office. Responsible for ensuring that buyers have a smooth, transparent, and positive journey from initials interest to post closing. Their role bridges the sales, construction and customer service to enhance satisfaction, build trust and drive referrals.
Why Arbor/Elite?
A solid home requires a solid foundation, an upstanding builder with deep roots and an impeccable reputation. For over 40 years, Elite Homes has solidified itself as that company, making us trusted partners through the most significant changes in a home buyer’s life.
Our commitment to excellence is our commitment to our buyers. We understand that we’re not just building their house. We’re building their home, their sanctuary, a place for family gatherings and celebrations. We work tirelessly to make their dream home a reality.
Working in the homebuilding industry is a rewarding experience that allows you to be a part of a team that delivers that dream. We don’t just sell and build new homes; we also manage the business and its team members, acquire land, develop land, provide customer service, and have accounting and administrative functions that support our business operations.
What’s In It For You?
- Competitive pay bonus opportunities
- Advancement opportunities
- Exposure to executive leadership
- Team outings and company-sponsored volunteer events
- 4 weeks of Paid Time Off
- Access to health and life insurance, 401(k), paid parental leave, tuition assistance, company discounts, etc.
What Will You Be Doing?
- Provide exceptional customer experience
- Interact with customers on the phone through the home buying process.
- Identify training content based on customer reviews (trends in what the customer is saying)
- Training and mentoring peers to maintain customer experience
- Follow-up to customers with negative reviews to make sure we have completed their request
- Perform trend analysis on Avid/NPS buyers experience survey
- Minimal travel to Indianapolis for training when assigned
- Any other duties as assigned
What Will You Bring?
- Strong communication and empathy
- Excellent organizational skills
- Multitasking and time-management skills, with the ability to prioritize tasks
- Solid written and verbal communication skills
- Professional attitude and appearance
- Proficiency in Microsoft Office Suite
This is subject to change based on needs or if special circumstances should arrive.
Elite Homes/Arbor Homes is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.
Elite Homes/Arbor Homes participates in E-Verify
Business Unit -
Arbor Homes
