Manager, Ancillary Services

The Manager of Ancillary Services will oversee the delivery of essential support services for NorthStar Care Community’s patients. This key role involves managing non-clinical services that play a critical part in ensuring a high standard of care, comfort, and quality of life for patients and their families. The Manager will lead a dedicated team of professionals in areas such as medical equipment, medical supplies, and pharmacy services, ensuring seamless coordination across these services.

Essential Functions:

• Monitors day-to-day service delivery to ensure timely deliveries and quality of service being provided.
• Oversees and maintains adequate stock supplies and inventory tracking.
• Supervises the utilization of allocated supplies and resources appropriately to ensure business outcomes are met.
• Supervises and supports staff across ancillary services departments, conducts performance evaluations, provides ongoing training, and fosters professional development opportunities for team members. Ensures effective communication within the team and between ancillary services and other clinical departments.
• Addresses any concerns or complaints regarding ancillary services and work to resolve them promptly and professionally.
• Builds and maintains relationships with external service providers, and vendors. Produces, monitors and distributes various reports for internal stakeholders to guide decision making and support efficient operations.
• Adjusts to changes in workload and schedules based on changing departmental and organizational priorities.
• Upholds NorthStar Care Community Code of Conduct, policies, procedures, protocols, practices and all regulatory and legal requirements.
• Models the NorthStar standards to care for every person, every time, 100% of the time.

Supervision: Reports to the Director, Ancillary Services. Able to consistently perform all responsibilities required of the role with minimal support/guidance from management and colleagues.Supervises direct reports and is responsible for overall management of the staff within the assigned area.

Qualifications:

• Associate’s degree in healthcare administration, nursing, or related field or the equivalent combination of education, training, and experience required.
• Three (3) to five (5) years' office operations experience with increasing level of responsibility required; telephone related experience such as customer service representative, telephone sales/order acquisition in a health care setting highly preferred
• Two (2) to three (3) years' previous health care experience required. Prior experience managing ancillary services, medical equipment, medical supplies, and pharmacy services highly preferred.
• Strong knowledge of hospice care regulations and experience in managing compliance with Medicare, state, and federal standards.
• Strong organizational skills with the ability to manage multiple priorities and coordinate complex services.
• Excellent communication skills, both verbal and written, with the ability to interact effectively with staff, patients, families, and other healthcare providers.
• Strong problem-solving and critical thinking skills to address issues and improve processes.
• Budgeting and financial management skills, with the ability to analyze and control costs effectively.
• Compassionate and patient-focused, with a strong understanding of the emotional and psychological needs of hospice patients and their families.
• The physical and sensory demands of the position include: vision, effective speech and hearing for extensive telephone contact; repetitive motion; driving or riding in a motor vehicle; standing, sitting, walking, bending, reaching, and stretching; and lifting up to twenty five (25) pounds unassisted.
• Must be able to work variable hours/shifts and/or days, including weekends. Must have the ability to occasionally work extended days, as necessary.
• Must be eligible to work in the United States.