What are the responsibilities and job description for the Front Desk Supervisor position at Arbor Lodging Management?
Job Type
Full-time
Description
Hotel Front Desk Supervisor - 2nd Shift
Hotel Indigo Nashville at The Countrypolitan
Are you passionate about hospitality and creating unforgettable guest experiences? Hotel Indigo Nashville at The Countrypolitan is looking for a Front Desk Supervisor (2nd Shift) to lead our front office team with energy, professionalism, and attention to detail.
As a Front Desk Supervisor , you'll play a key role in ensuring exceptional guest service, supervising nightly operations, and serving as the Manager on Duty when scheduled. You'll oversee guest touchpoints, VIP arrivals, and work closely with our team to curate unique, authentic Nashville experiences for our guests.
What You'll Do :
- Lead and supervise the front desk team, ensuring smooth and efficient operations.
- Serve as the Manager on Duty during assigned shifts, overseeing guest services and overall hotel operations.
- Take a proactive role in VIP guest experiences , making every stay at The Countrypolitan feel personal and memorable.
- Ensure seamless check-in and check-out processes , handling guest concerns with professionalism and care.
- Train and support front desk associates on Opera PMS , hotel policies, and local recommendations.
- Oversee the accuracy of cash handling, credit card transactions, and financial procedures.
- Work closely with other departments to maintain exceptional service and guest satisfaction.
- Maintain strong communication through logs, shift meetings, and one-on-one coaching.
- Assist with reservations, special requests, and in-house guest marketing initiatives.
- Ensure compliance with all IHG brand standards and hotel policies.
What We're Looking For :
Why Join Us?
At Hotel Indigo Nashville at The Countrypolitan , we celebrate the spirit of Music City with a boutique experience that blends Southern hospitality with modern comfort. As part of the Arbor Lodging portfolio , we offer growth opportunities, competitive benefits, and a supportive team culture that values innovation, teamwork, and excellence in hospitality.
Ready to take the next step in your hospitality career? Apply today and become part of The Countrypolitan experience!
Requirements
Qualifications :
Benefits :
Arbor's Guiding Principles :
Arbor Lodging focuses on Five Guiding Principles to foster a culture where growth, development, and progression thrive within the properties :
Arbor Lodging Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Arbor Lodging Management complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
Salary Description
24.00
