What are the responsibilities and job description for the Major Account Manager position at Arbor-nomics?
COMPANY OVERVIEW: SFC is a leader in lawncare and pest control services, providing top-tier solutions to commercial clients across various industries. We are committed to delivering exceptional service, innovative treatments, and customer-focused solutions that drive business success.
POSITION SUMMARY: We are seeking a highly motivated and experienced Major Account Manager to oversee and grow our commercial accounts in markets without a dedicated Commercial Account Executive. This role is responsible for maintaining strong relationships with existing clients, identifying opportunities for growth, and ensuring customer satisfaction through tailored service solutions.
KEY RESPONSIBILITIES:
- Manage and nurture relationships with key commercial accounts, ensuring high levels of customer satisfaction and retention.
- Identify and develop opportunities for account expansion by upselling and cross-selling services.
- Serve as the primary point of contact for major commercial clients, addressing their needs and providing customized solutions.
- Collaborate with internal teams, including operations and service teams, to ensure seamless execution of service agreements.
- Conduct regular business reviews with clients to assess their evolving needs and align services accordingly.
- Develop and implement strategic account plans to drive revenue growth and achieve sales targets.
- Work closely with marketing and sales teams to identify new business opportunities in assigned markets.
- Analyze market trends and competitor activity to adjust strategies as needed.
- Maintain accurate records of sales activities, client interactions, and account performance in CRM software.
QUALIFICATIONS:
- 5 years of experience in account management, sales, or business development, preferably in the lawncare, pest control, or service industry.
- Proven track record of managing and growing commercial accounts.
- Strong relationship-building and communication skills.
- Ability to work independently and manage multiple accounts effectively.
- Excellent problem-solving and negotiation skills.
- Proficiency in CRM software and Microsoft Office Suite.
WE OFFER:
- Competitive base salary plus uncapped commission and company vehicle
- Comprehensive benefits package, including health, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Professional development opportunities
Join our team and be a part of a growing organization dedicated to providing exceptional lawncare and pest control services to commercial clients
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)