What are the responsibilities and job description for the Legal Support Specialist position at Arbor Professional Solutions Inc?
Job Description
POSITION SUMMARY
ENTRY LEVEL - We will train!
Friendly New Office Environment,
A CUSTOMER SERVICE REPRESENTATIVE / FRONT OFFICE DATA ENTRY is responsible for answering phones, assist customers with payment and disputes as well as negotiate full payment or payment arrangements on accounts they owe money. These debts are owed to creditors, we do not buy the debt. The Front Office Data Entry responsibilities include entering data into our computer system from paper invoices. Excellent typing skills and accuracy required.
ESSENTIAL FUNCTIONS
Excellent communication skills.
Assist front office with answering phones and transferring customers to the appropriate department.
Negotiate payment terms and methods when right party is contacted. The negotiation process often requires reviewing the account information in the collection database, and / or asking probing and reflective questions of the consumer in order to better understand potential objections or stalls to payment.
Comfortable with talking over the phone and able to ask or verify the customer's home address, telephone number and place of employment.
Utilize the on the job training when the right consumer is reached. This includes identifying the consumer, identifying our company and asking for payment on the account.
Update the consumer record on the database you will use with new information, record the call result and proper workflow status; as well as any relevant notes about the conversation by way of the menu, activity / status codes and exit results.
With supervisor or manager approval negotiate client approved settlements, authorized credit reporting updates; negotiate payment arrangements and cancellation of accounts following prevailing guidelines.
Perform other data entry duties as assigned.
TECHNOLOGY SKILLS :
PROFICIENT WITH COMPUTER KEYBOARDING.
PROFESSIONAL TELEPHONE SPEAKING CAPABILITIES.
EXCELLENT ATTENDANCE RECORD
Company Description
Established 98 years, Professional Third-party debt-collection agency, offering a positive approach to debt recovery. We are a leader in the industry state-wide and nationally. Professional team environment located in a new innovative office environment in downtown Ann Arbor in the shadow of the "BIG HOUSE!". Excellent Parking included!