Intake Coordinator

INTAKE COORDINATOR

About the Role:

Arbour Counseling Services is looking for a Full Time Intake Coordinator to join our growing administrative team! The Intake Coordinator receives and accepts appointment referrals from prospective clients and referring sources. The Coordinator must effectively and professionally interact with all referral sources to procure timely appointment offerings and maintain a positive relationship with the referring people and agencies. Arbour provides a warm, encouraging work environment and strives to offer compassionate and innovative care to all those we serve.

Essential Responsibilities:

• Make proper assignment of cases by staying knowledgeable of what insurances an individual clinician is billable to and what the therapist’s treatment specialties are
• Stay informed of all of the insurance companies credentialing criteria by communicating with the human resource credentialing coordinator
• Enter new patient information into the computer system
• Responsible for verifying insurance coverage and client co-payments prior to the initial appointment and obtain authorizations for treatment from the clients insurance pay source
• Responsible for tracking referral source activity and no-show rates for intakes and watching for early terminations after case assignment
• Keep Center Director aware of the current referral trends and any of the significant changes that may present
• Responsible for filling out access grids to be sent to MBHP monthly and the CEO quarterly
• Other duties as needed

Job Requirements:

• Associates degree preferred; High School Diploma with some experience considered
• Basic computer skills
• Ability to prioritize work assignments and manage time properly
• Ability to work in a fast paced environment
• Ability to communicate effectively by phone
• Establishes and maintains effective working relationships within the agency and related sources

Arbour Counseling Services, a subsidiary of Universal Health Services, provides trusted quality and experience throughout our continuum of behavioral health and substance use treatment programs. Individualized care services are offered to individuals of all ages, groups, families, and couples. Arbour Counseling Services prioritizes quality and convenience for the communities we serve while providing compassionate care for all.

Visit us online at: https://arbourhealth.com/

About Universal Health Services

One of the nation’s largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500 corporation, annual revenues were $14.3 billion in 2023. During the year, UHS was again recognized as one of the World’s Most Admired Companies by Fortune; and listed in Forbes ranking of America’s Largest Public Companies.

Headquartered in King of Prussia, PA, UHS has approximately 96,700 employees and continues to grow through its subsidiaries. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located all over the U.S. States, Washington, D.C., Puerto Rico and the United Kingdom. www.uhs.com

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

We believe that diversity and inclusion among our teammates is critical to our success.

Avoid and Report Recruitment Scams

At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skill set and experience with the best possible career path at UHS and our subsidiaries. During the recruitment process, no recruiter or employee will request financial or personal information (e.g., Social Security Number, credit card or bank information, etc.) from you via email. Our recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc.

If you suspect a fraudulent job posting or job-related email mentioning UHS or its subsidiaries, we encourage you to report such concerns to appropriate law enforcement. We encourage you to refer to legitimate UHS and UHS subsidiary career websites to verify job opportunities and not rely on unsolicited calls from recruiters.

Job Type: Full-time

Pay: $23.00 - $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• Monday to Friday

Education:

• Associate (Preferred)

Ability to Commute:

• Worcester, MA 01602 (Required)

Ability to Relocate:

• Worcester, MA 01602: Relocate before starting work (Required)

Work Location: In person

Salary : $14