What are the responsibilities and job description for the Shift Manager position at Arby's?
Shift Leaders are responsible for coaching Crew Members throughout their shift to execute operational Brand standards and deliver a great and friendly guest experience. They set goals, provide job assignments, and motivate others, celebrating successes and providing feedback to Management.
Competencies
Great Focus:
- Understands and exceeds guest expectations, needs and requirements
- Displays a sense of urgency with guests
- Seeks ways to improve guest satisfaction; asks questions, commits to follow-through
- Resolves guest concerns by following Brand recommended guest recovery process
Passion for:
- Sets and maintains high standards for self and others, acts as a role model
- Consistently meets or exceeds goals
Problem Solving and Decision Making:
- Identifies and resolves issues and problems
- Uses information at hand to make decisions and solve problems; includes others when necessary
Interpersonal Relationships & Influence:
- Develops and maintains relationships with team members
- Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments
Skills and Qualifications:
- Restaurant, retail, or supervisory experience
- Ability to work up to 35 hours
Responsibilities
Team Environment:
- Support a respectful team environment
- Communicate shift priorities, goals and results with team members
- Support the training of crew members as requested
- Provide coaching and feedback to crew members
Operational Excellence:
- Create and maintain a guest first culture in the restaurant
- Operate with Sense of Urgency to deliver speed targets
- Ensure Brand standards, recipes, and systems are executed
- Maintain a safe, secure, and healthy work environment by following and enforcing safety, food safety and sanitation guidelines
- Manage proper team deployment to deliver team service
Profitability:
- Drive sales goals and results
- Execute restaurant standards and marketing initiatives
- Manage cash over/short during shift
- Ensure all products are prepared according to Brand standards
- Minimize waste
