Customer Experience Manager- Orlando

What we’re building

Our vision is to electrify all waterborne vessels, and we're starting with electric water sport boats.

Gas boats dominate today’s marine industry not because of great product offerings but because of a lack of better alternatives. Boaters have grown accustomed to vehicles that feel stuck in the 1980s: unreliable, expensive, loud, noxious, and a nightmare to own and operate. They’re also awful for the water and air they reside in.

By contrast, electric boats are superior in nearly every way: not only are they far more reliable and less costly to operate, but they’re also quieter, quicker, and cleaner, with no fumes or pollutants. However, they’ve been held back by both the technology and the talent to make them truly competitive with gas alternatives. That’s Arc’s opportunity.

Using modern, aerospace- and automotive-inspired techniques, we’re building our hulls, batteries, cooling systems, firmware, and software together to deliver the next generation of watercraft.

What we’re looking for

We’re seeking someone who is passionate about our vision, thrives on challenges, and embraces continuous learning. We pride ourselves on transparency and foster a lean, high-trust environment where everyone takes ownership of their domain.

As a Customer Experience Manager, you will be responsible for driving revenue growth within a regional territory by building lasting customer relationships, closing high-value sales, and orchestrating the boat demo experience. You will work closely with industry stakeholders and partners to expand our market presence while managing the logistics of Arc’s operations throughout your territory.

As part of Arc, you’ll not only help shape the company’s sales strategy but also set the standard for the emerging electric boat industry.

Core Responsibilities

• Achieve quarterly sales goals by closing high-value deals and effectively addressing customer needs and concerns.
• Develop and manage a robust sales pipeline by identifying and qualifying leads.
• Lead boat demos 4–5 days per week, delivering an unparalleled customer experience.
• Respond to new demo requests and reservations quickly.
• Build and maintain relationships with partners and industry professionals to expand Arc’s reach.
• Plan and execute local and out-of-state demo tours, sales events, boat deliveries, and associated travel.
• Lead and manage a team of Customer Experience Specialists to achieve team goals.
• Assess expansion opportunities in adjacent markets by testing demand and engagement.
• Present sales reports and forecasts to management.
• Collaborate with the marketing and product teams to refine the sales strategy and support brand initiatives.
• Synthesize and share customer feedback with relevant stakeholders.
• Maintain high data integrity in our CRM by keeping records accurate and up-to-date.

Basic Qualifications

• Minimum of three years of experience in sales, preferably in the consumer goods space.
• Proven ability to build relationships and close high-ticket sales.
• Ability to travel up to 50% outside your core market.
• Exceptional communication and customer service skills.
• Ability to work independently and make strategic decisions in dynamic situations.
• A resourceful, problem-solving mindset for handling on-the-spot challenges.
• Willingness to support the broader Arc sales team as needed.
• Ability or willingness to learn to tow and operate a boat.

Bonus Qualifications

• Knowledge of or experience in the marine industry.
• Experience leading a small team.
• Familiarity with water sports, specifically wake surfing and wakeboarding.
• Technical aptitude for minor troubleshooting of boats and trailers.
• Experience with CRM tools for managing customer relationships.

At Arc, we encourage diversity and consider all qualified applicants equally for employment, regardless of background, identity, or status. If you don’t meet every qualification listed, we still encourage you to apply—passion and aptitude make up for a lot.

What we value

We value these five things above all else:

• Ownership over both your work and the company’s success
• Empathy for colleagues and for customers
• Humility in problem solving and collaboration
• Pragmatism for navigating ambiguity quickly and sensibly
• Inclusion of different backgrounds, opinions, cultures, etc.

Given that we operate in a fast-paced environment, alignment with these values is essential. We’d be happy to elaborate on any of them during the interview process.

What you’ll get

• Talented teammates that challenge you to be better
• Access and often input to a wide range of business activities
• Salary between $85k - $115k
• Semi-annual bonuses tied to impact
• A meaningful equity stake
• An opportunity to have an outsized impact on industry-defining vehicles
• The ability to drive positive environmental change through your work
• Nearly free health insurance (we cover 99%) and a 401k
• Generous parental leave
• Daily lunches, plenty of snacks, lots of swag, and more
• Boat rides!

Hope to hear from you soon!

The Crew at Arc

Salary : $85,000 - $115,000