What are the responsibilities and job description for the Business Analyst position at ARC Group?
Job Description
Job Description
Business Analyst Job Duties
ARC Group is seeking a Business Analyst to join a leading international hospitality company remotely from the US. The Business Analyst must be experienced in working with analytics / reporting, generative AI / chatbots, and on Scrum / Agile dev teams
Candidate must have permanent work authorization and work on our W2.
The Business Analyst will review chatbot performance and transcripts to create recommendations for improvement. They will also communicate chatbot capabilities to internal stakeholders and work with them to gather requirements for enhancements and issues
Create user stories for chatbot enhancements and work with development team to refine
Monitor chatbot performance metrics and identify underlying reasons for changes
Business Analyst Required Skills
- 3 years as a Business Analyst
- Experience writing user stories or similar software requirements
- Experience with chat and chatbots
- Ability to clearly communicate with the development team and internal stakeholders through written and verbal communication
- Bachelor's degree or equivalent experience
- Experience working with Scrum / agile development teams
- Experience with generative AI, especially in chatbots
- Experience with analytics / using reporting to provide context for prioritization
Would you like to know more about this role? For immediate consideration, please send your resume directly to Suresh Gaddala at suresh@arcgonline.com, call him at 201.589.5859, or you can also apply online and view all our open positions at www.arcgonline.com.
ARC Group is a Forbes-ranked a top 20 recruiting and executive search firm working with clients nationwide to recruit the highest quality technical resources. We have achieved this by understanding both our candidate's and client's needs and goals and serving both with integrity and a shared desire to succeed.
ARC Group is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce.
We are a no-fee agency for candidates.
