What are the responsibilities and job description for the Systems Administrator position at ARC Health Partners?
Job Description
Job Description
Description :
ARC Health OPCO (ARC) is the newest generation Management Service Organization (MSO) for mental healthcare. Headquartered in Independence, OH ARC is a fast-growing, affiliation-led platform that focuses exclusively on partnering with and operating mental health practices under the ARC business model. Practice partners that are part of ARC have the benefit of being able to focus on patient care while receiving the support of experienced professionals who are committed to the growth and success of their practices. ARC will allow practices to focus on the clinical aspects of the business by relieving the growing administrative burden facing medical practices today.
The Systems Administrator, reporting directly to the Director of Infrastructure, will play a key role in supporting the maintenance, operations, and enhancement of ARC Health’s computing, storage, voice, video, and data network environments. This position is integral to ARC Health’s infrastructure journey, including the transition to fully cloud-based solutions and the enhancement of security measures. By combining industry best practices with hands-on management, the Systems Administrator will drive day-to-day efficiency across internal and outsourced infrastructure operations, ensuring all technical support services are effective and meet the organization’s high standards across all departments.
Key responsibilities
- Infrastructure and Security Development : Collaborate with the Director of Infrastructure to design, implement, and manage systems and processes that support ARC Health’s infrastructure and security objectives, fostering a reliable and secure technical environment.
- Security Compliance and Adaptation : Work closely with internal teams and external resources to ensure the infrastructure meets current security standards, adapts to evolving security requirements, and aligns with industry best practices.
- Vendor and Service Provider Management : Maintain productive relationships with external IT vendors and service providers, ensuring that their goals align with ARC Health’s objectives and that infrastructure projects are executed seamlessly.
- Desktop Solutions and Help Desk Management : Oversee the consistency, accessibility, and ease of use of desktop solutions for all employees, including efficient management of help-desk operations to provide prompt support.
- Service Monitoring and Improvement : Continuously monitor the performance of infrastructure and support services, implementing process improvements to enhance service delivery and operational efficiency.
- Strategic Collaboration : Partner with IT leadership, business unit leaders, and service providers to identify and implement strategic solutions that boost operational effectiveness and cost efficiency.
- Stakeholder Relationship Building : Establish and nurture strong working relationships with internal stakeholders and organizational leaders to foster collaboration and ensure alignment on technology initiatives.
Additional Responsibilities : Perform other duties as assigned by the Director of Infrastructure, contributing to the overall success of ARC Health’s infrastructure goals.
Requirements :
