SERVER

Description

 Job Title:             Server

Reports To:        General Manager

FLSA Status:      Non-Exempt

Factor:                 6

Pay Rate:             $16.50

JOB RESUME NOT ACCEPTED IN LIEU OF APPLICATION. FAILURE TO COMPLETE ALL ITEMS ON THIS APPLICATION WILL RESULT IN YOUR ELIMINATION FROM THE RECRUITMENT PROCESS.

SUMMARY:

A non-exempt position, reporting to the General Manager is responsible for customer service, taking drink and menu orders from guests, serving prepared drinks and menu items, along with maintaining a clean and orderly dining area.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Greets all guests and bowlers in an efficient and timely manner as they enter and as they leave the restaurant area.
2. Actively presents menus and informing guests of all specials and off-menu items.
3. Accurately delivers multiple food orders, drinks and other items in a safe and timely manner; assures that all orders are accurately prepared, fresh and complete prior to serving the guest.
4. Proven ability to effectively serve multiple guests and/or multiple parties in a large area (e.g. bowling alley, sports arena, entertainment center, etc.); assures there are no walk-outs.
5. Effectively communicates with bar, kitchen and janitorial staff while maintaining business relationships.
6. Ability to treat all guests in a manner to ensure their complete satisfaction, always striving to exceed their expectations; ability to resolve minor issues and discrepancies in a timely and efficient manner.
7. Consistently observant for completed orders, guests wishing to place an order and open tables; actively tracks all open, clean, dirty and occupied tables.
8. Maintains, cleans, organizes and stocks remote serving counters.
9. Assures that bowling and seating areas are clean, all trash is consistently removed, floors and lanes are free from debris and/or spilled drinks; effectively communicates with busboys/janitorial teams directing them to specific lanes are areas of the bowling alley.
10. Responsibility to maintain personal hygiene by washing hands thoroughly, using the appropriate cleaning materials and resolving hazardous spills are wastes in a timely manner.
11. Individuals may perform other duties as assigned, including work in other functional areas to cover absences or relief to equalize peak work periods or otherwise to balance the workload as assigned by the Director of ARC Industries or the C.E.O.

ADDITIONAL DUTIES AND RESPONSIBILITIES:

1. Consistently assist, work with and train consumers with intellectual, medical and/or physical disabilities with understanding and with the utmost confidentiality.
2. Promotes a better, more cooperative working atmosphere by maintaining a safe, hazard free work environment by adhering to Cal OSHA and ADA requirements; following all regulations for safety as required by the Injury and Illness Prevention Program (IIPP).
3. Maintains a harmonious, pleasant and positive work environment as possible by following established standards for preventing undesirable conduct, including but not limited to discrimination, sexual harassment and alcohol/substance abuse.
4. Represents the organization in a positive and professional manner.
5. Follow personnel policies closely.
6. Foster cooperative staff relationships and effective teamwork.
7. Individuals may perform other duties as assigned, including work in other functional areas to cover absences or relief, to equalize peak work periods or otherwise to balance the work load, as assigned by the CFO or Chief Executive Officer (CEO).

SUPERVISORY RESPONSIBILITIES:

There are no supervisory responsibilities

Qualifications

QUALIFICATIONS:

Food Handlers Card and Health Card(upon hired)

T.I.P.S. Certification (upon hired)

EDUCATION and/or EXPERIENCE:

High school diploma or equivalent.

Prior restaurant and/or cocktail server experience (2-3 years)

LANGUAGE SKILLS:

Ability to read, write and speak fluently in English; bi-lingual preferred (English & Spanish)

PHYSICAL DEMANDS:

A restaurant/bowling alley and entertainment environment. Work stations may experience drafts due to its location by the automatic doors with medium to loud noise levels. Servers are constantly standing, walking, bending, stretching, carrying trays with multiple items. Hazards may include, but are not limited to slipping, tripping, spilling trays, etc.

While performing the duties of this job, the employee is estimated percentage of daily physical requirements and/or number of pounds that my need to belated on the job, include: 100% standing and/or walking during entire shift; 75% reaching, bending and stooping; 50% carries 20-30lbs over medium distance (20-30 feet) and long distance (30-60 feet); 100 % verbally communications with guests and staff.

MATHEMATICAL SKILLS:

Ability to add, subtract, multiply and divide within all units of measure, using whole numbers, common fractions and decimals. Ability to compute rate, ratio and percent. Ability to draw and interpret bar graphs.

REASONING ABILITY:

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

ARC-IV is an equal opportunity employer and makes employment decisions on the basis of merit. We want to have the best available persons in every job. ARC-IVs policy prohibits harassment, discrimination and retaliation based on race, color, religion, sex, sexual orientation, gender identity, national origin, physical disability, mental disability, medical condition including genetic characteristics, military or veteran status, or any other consideration prohibited by federal, state, or local laws. ARC-IV will ensure that all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation, will be administered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, physical disability, mental disability, medical condition including genetic characteristics, military or veteran status, or any other consideration prohibited by federal, state, or local laws.

Salary : $17