What are the responsibilities and job description for the Agency Support Specialist position at Arc Mercer Inc.?

Job Description

Position : Agency Support Specialist

Compensation : Up to $55,000 / yearly

Status : Full-Time

Category : Exempt

Shift : Monday - Friday, 9 : 00am - 5 : 00pm

Reports to : Director of Family Support & Admissions

Location : Ewing Township, NJ

What We Offer :

Top 401k plans in the industry. Employer contribution of 5% and 6% match, for a total of 11%
Comprehensive Medical and Dental Benefits
Extended Dental Reimbursement up to $250
Vision Reimbursement up to $200
Life Insurance Coverage
13 Paid Holidays
Paid Time Off : Personal, Vacation & Sick
Paid Bereavement Days
Jury Duty with full pay
Military Leave Compensation
Employee Assistance Plan (EAP)
Referral Bonus Program
HUSK Marketplace : Exclusive savings on Gym & Fitness Centers, Deals on Equipment, and Husk Nutrition

Who We Are

The Arc Mercer is a trusted leader in providing comprehensive support and services for individuals with intellectual and developmental disabilities (IDD) across Mercer County. For over 70 years, we have been dedicated to creating a more inclusive community by empowering individuals to live fulfilling and independent lives.

Job Summary : We are seeking a dedicated and motivated Agency Support Specialist to join our Family Supports Department . This role is essential in overseeing and coordinating the Interdisciplinary Team (IDT) process while serving as a liaison between Support Coordinators, the Division of Developmental Disabilities (DDD), families, and agency staff . The ideal candidate will also assist individuals and families in accessing critical resources such as Medicaid, DVR, HUD, and other services , while also facilitating new program admissions to support agency growth.

Key Responsibilities

Conduct intakes, assessments, and develop individualized goals and objectives based on identified needs.

Provide direct employment support services, including resume building, job search assistance, career counseling, and interview coaching.

Develop and maintain Individual Service Plans (ISP) in collaboration with clients, families, and care teams.

Facilitate individual and group sessions using appropriate treatment models, ensuring client-centered care.

Monitor the delivery of services, ensuring compliance with budgets and program requirements.

Advocate for individuals with intellectual or developmental disabilities, ensuring access to necessary state, medical, and educational services.

Establish and maintain partnerships with community organizations for client referrals.

Maintain accurate records and ensure timely documentation, including weekly progress notes and monthly / quarterly reports.

Lead educational groups, individual sessions, and crisis interventions as needed.

Provide case management, collaborating with other professionals to deliver comprehensive service.

Minimum Qualifications

Associate's Degree or higher (Bachelor's preferred).

Three (3) years of experience in the Human Services field preferred.

Three (3) years of experience in Customer Service and / or Sales preferred.

Proficiency in Microsoft Office, Google Sheets / Docs, and database administration.

Independent and motivated professional with strong written and verbal communication skills.

Comprehensive understanding of Individual Service Plans (ISPs) and the iRecord, ISP, and SDR processes.

Strong organizational, multi-tasking, and problem-solving skills.

Ability to manage multiple projects simultaneously.

Effective in building relationships and communicating with families, DDD representatives, and external agencies.

Experience with Electronic Health Records (EHRs) and data management systems.

Valid driver's license with a clean driving record (no more than three suspensions or points in the past three years).

Prior experience working with adults with developmental disabilities preferred.

Physical ability to perform job tasks, including lifting up to 25 pounds, bending, stooping, pushing, pulling, and extended periods of walking.

Why Join Us? At The Arc Mercer, you'll be part of a mission-driven organization where your work truly makes a difference. Join a supportive, professional environment that values growth, collaboration, and the power of inclusion. Here, you'll have the opportunity to empower individuals to achieve their fullest potential, while building your own skills and career through ongoing training and development.

If you're passionate about helping others thrive in the workplace and the community, we invite you to bring your talents to our team. Together, we'll create meaningful opportunities and make a lasting impact. Join us at The Arc Mercer-where every day is an opportunity to change lives.

Have Questions? Email us at recruiter@arcmercer.org or call 609-477-9806 for more information.

Equal Opportunity Employer The Arc Mercer is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

All employment offers of employment are contingent upon a successful completion of a background check, drug screen, physical and PPD and an acceptable driving record.

Salary : $55,000

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